Technical Scheduler
Technical Scheduler
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1 Vacancy
Job Description
Job description
Lloyds Pest Control is looking for a highly organized and detail-oriented Scheduler to help keep our service operations running smoothly. If you thrive in a fast-paced environment love problem-solving and are passionate about providing excellent customer service we want to hear from you!
What Youll Do:
- Manage Technician Schedules:Take charge of scheduling and rescheduling technician appointments in Clypboard. Youll ensure technicians are assigned routes efficiently keeping customers happy and service flowing smoothly.
- Resolve Scheduling Conflicts:Each month youll identify and resolve scheduling conflicts adjusting appointments and times to avoid disruptions.
- Support Technicians:Be the main point of contact for technicians needing help with their route or scheduling adjustments offering support when questions or issues arise.
- Coordinate Service Work:Schedule non-hard-scheduled work handle cancellations and ensure jobs are rescheduled quickly so no customer is left waiting.
- Manage Time Off and Special Requests:Track vacation holidays and special requests while ensuring technician schedules stay full and efficient.
- Customer and Account Support:Work with Accounts Receivable to resolve On Hold accounts and schedule necessary service to keep everything running smoothly.
- Administrative Tasks:Help with a variety of administrative tasks from mailing service slips to supporting new customer starts for teams.
- Team Collaboration:Work closely with management supervisors and technicians to ensure schedules align with customer needs. Youll also assist with customer calls and attend team meetings to improve processes.
What Were Looking For:
Skills & Experience:
- Experience with scheduling software (Clypboard is a plus) Excel and Word.
- Strong communication and customer service skills you should feel comfortable interacting with both technicians and customers.
- Ability to juggle multiple tasks while staying organized.
- At least 2 years of experience in an administrative or scheduling role.
Education:
- High School diploma or GED required. College degree a plus.
Why Work With Us
- A Collaborative Team:Be part of a supportive fast-paced team where everyone plays an important role in our success.
- Room to Grow:Were committed to your professional development and offer opportunities to grow within the company.
- Great Pay & Benefits:We offer$20 per hourplus a full range of benefits to make sure youre taken care of including:
- Medical Dental and Vision Coverage
- Paid Vacation & Holiday Pay
- Retirement Plan
- Company Smartphoneto stay connected
- Sick PayandBereavement Leave
- Overtime Paywhen youre putting in extra hours
- A Positive Work Culture:Work in an environment where your contributions are valued and youre supported to succeed.
Ready to join a great team Apply today to become a Scheduler at Lloyds Pest Control!
Lloyds Pest Control is an equal opportunity employer and celebrates diversity in the workplace
Employment Type
Hourly
