GTM Engineer

The Team

At Gladly were building the customer service platform of the future; one thats human-first AI-powered and built for the next generation of customer experiences. As we evolve our internal operations to match the intelligence we offer externally were hiring a GTM Engineer to help bring the power of applied AI to every corner of our Revenue organization.

Youll be part of the Revenue Operations team and report to the Director of RevOps. Youll work closely with our GTM leadership AI-forward vendors and the broader Gladly team to identify high-impact opportunities for intelligent automation copilots and synthetic data workflows.

The Opportunity

Youll sit at the center of Gladlys AI transformation taking ideas from prototype to production across one of the most data-rich process-heavy parts of the business: revenue operations. You wont just be generating insights youll be creating intelligent systems that act on them autonomously.

This is not a traditional analyst or operations role. While data fluency is critical your primary responsibility will be the design deployment and scaling of AI-powered workflows that improve how we sell service and grow. Youll play a hands-on role in embedding AI into everyday tools and processes - accelerating prospecting elevating insights and transforming the employee experience across Sales Marketing and Customer Success.

What Youll Do

• Operationalize AI use cases across Revenue teamsfrom prompt chaining to embedding models to smart copilots that automate repetitive tasks.
• Build and maintain intelligent data pipelines that feed LLMs and AI tools with context-rich structured inputs (enrichment summarization normalization).
• Partner with vendors like Clay N8N Gong Outreach and ZoomInfo to prototype and validate new AI features driving adoption across GTM teams.
• Translate team workflows into AI-native automations (e.g. lead prioritization customer health prediction call summarization meeting prep).
• Create internal AI training and enablement materials turning complex models and tools into everyday accelerators for the team.
• Identify and surface gaps in current data availability that block key AI workflows influencing the internal analytics engineering roadmap.
  Support the executive team with AI-enhanced narrative reporting for fundraising board updates and strategic planning.

What Were Looking For

• 3-5 years in a fast-paced b2b software startup; bonus points for prior experience in training & enablement or prospect-/customer-facing experience
• Have hands-on experience working with LLMs prompt engineering or generative AI tools in a business setting a plus if you have LangChain LlamaIndex experience.
• Have experience building out scaled outbound campaigns use workflow tools like Clay N8N or Make.
• Have worked with (or evaluated) AI-forward tools in the GTM spacee.g. Lan Gongs AI warnings Outreachs smart sequences Salesforce Einstein etc.
• Are fluent in data architecture (SQL dbt or equivalent) but always thinking about how to turn data into action through automation or AI
• Have a strong understanding of B2B SaaS revenue workflows and can identify high-leverage points for AI intervention
• Have experience initiating and leading organization-wide change leveraging business intelligence systems training and cross-functional influence
• Are a systems thinker whos obsessed with identifying inefficiencies and automating them away with precision
• Excellent written and verbal communication skills seamlessly aligning Exec-level leadership mid-level managers and individual contributors
• Are excited to build in a fast-moving environment where you might be the first person doing this kind of AI ops work

Compensation

Compensation for this role is $130000-$160000 per annum Equity Benefits

The cash compensation above includes base salary and is not reflective of potential commission for employees in eligible roles or annual bonus targets under Gladlys bonus plan for eligible roles. In addition to cash compensation all Gladlys employees are eligible to participate in Gladlys equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate including their career level skills experience specific geographic location qualifications and other job-related reasons.