Head Butler
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To oversee and direct the day to day operation of Butler department and to assist in the forward planning of the department. Promotes the work culture and the companys core values
KEY ROLES & RESPONSIBILITIES
- Has full awareness manages and supervises all tasks of his/her staff.
- Directs the work assignment of supervisory and non-supervisory personnel
- Monitors butlers to ensure residents receive prompt and courteous service
- Informs other operating departments of matters concerning to Butlers operations which concern notably the Front Office to ensure VIP status and other such information Housekeeping to ensure all residents receive consistent service from all staff in addition to communicating with Engineering Laundry Sales Food & Beverage Reservations etc
- Schedules and performs routine inspections by self or in coordination with the supervisors of all butler areas including occupied and non-occupied rooms
- Inspects resident rooms and pantries on a regular basis to ensure amenities resident preferences and other such points are taken care of and carried out flawlessly
- Appraise appearance discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
- Ensures that consumption of resident supplies is under control
- Assists in monitoring and controlling relevant procedures including lost and found key control security and emergency procedures health and safety for employees and residents
- Performs related duties and special projects assigned
- Is fully aware of Sofitel Standards
- Performs related duties and special projects assigned
- Ensure that Butlers deliver the Sofitel touch by exceeding the residents expectations and providing pro active personalized service
- Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
- Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
- Ensure that repeat residents are met and greeted on a daily basis and profiles are updated
- Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
- Ensures all communication is carried clearly between the team and the Director of rooms
- Ensures that the Director of rooms is fully aware of the tasks and assignments of every individual within the department
- Conducts regular trainings and role plays to ensure all trainings are understood by the team
Qualifications :
- Good level of engagement with residents
- Ability to manage a multi-cultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Butler Service Operations
- Must be a self-starter coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred
- Ability to ensure security and confidentiality of guest and hotel information
- Ability to work with constant interruptions with a high degree of professionalism
- Ability to prioritize and organize work assignments; delegate work
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 - 5 years relevant experience with at least 2 year at a supervisory level
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
