Senior Integration Specialist

As a Senior Integration Specialist at Vention you will be a key member of the Customer Success team bridging the gap between post-sales implementation and advanced technical support. Were looking for a highly autonomous field-ready engineer with a passion for troubleshooting client collaboration and delivering high-impact support both remotely and on-site.

Youll be supporting complex industrial automation systems by investigating issues validating hardware and software configurations and helping clients get the most out of our systems. This role combines the mindset of a field service engineer with the rigor of a Tier 3-4 technical support expert.

What youll do:

• Act as a subject matter expert for automation challenges across Ventions platform and ecosystem.
• Lead technical deployments and investigations both remotely and on-site when required ensuring that Vention hardware software and robotics systems meet client expectations.
• Program and validate automation systems using Ventions MachineMotion controller MachineLogic software and client-specific logic (Python).
• Integrate and commission robot applications using our key partner technologies (Fanuc Universal Robots ABB) including programming safety configuration and troubleshooting.
• Support advanced escalations: Own and resolve complex support cases ensuring fast turnaround and clear communication.
• Participate in client discussions in collaboration with Sales and the Customer Success Managers to identify the best-fit solutions and deployment strategies.
• Execute user acceptance testing (UAT) for new hardware and software releases to ensure readiness and functionality before rollout.
• Maintain and improve technical documentation including user manuals troubleshooting guides and technical FAQs to enable self-service and reduce repetitive tickets.
• Manage and contribute to the support system (Zendesk) by owning incoming tickets prioritizing effectively and improving internal workflows.
• Collaborate cross-functionally with Product Engineering and QA by sharing field insights contributing to feature feedback and identifying areas for improvement.
• Mentor and guide junior Integration Specialists helping them grow in communication ownership and technical depth.

Qualifications :

• Degree in Electrical Mechatronics Robotics or a related engineering field.
• 6 years of hands-on experience in industrial automation robotic systems integration or advanced technical support roles.
• Solid foundation in system commissioning controls and industrial machine integration.
• Experienced in ticketing systems (Zendesk) and internal knowledge base development.
• A plus if you know how to work with robot programming (FanucUR ABB) 
• Strong communicator who can explain complex technical concepts clearly to clients teammates and non-technical stakeholders.
• Experienced in programming (Python) and troubleshooting across electrical mechanical and software layers.
• Familiar with post-sales client environments and comfortable owning support relationships with high-value enterprise clients.
• Willing to travel for on-site deployment and troubleshooting as needed.
• Fluent in English; French Spanish is a strong asset.

Additional Information :

How We Take Care of You

• Complimentary beverages and snacks so that you are fueled and ready for your day
• Career growth opportunities. Your future matters.
• Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights
• Time off to volunteer and give back to your community.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Challenge
• Decision & Offer

Commitment to Equal Employment Opportunity

Our culture is an uplifting environment for high achievers. The fast-paced high-performance environment will give you the opportunity to build products processes and strategies that will have a lasting impact.

When you join Vention you join a team of professionals with a diverse variety of experiences backgrounds and perspectives. Together we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long term relationships as a result of the intensity and passion. 

Were passionate about helping you do your best work. Claim your seat and find out what you can do!

If youre unsure if your experience perfectly matches our job posting we encourage you to apply anyway! We are happy to chat and get to know you better while you can understand the role as well

Remote Work :

No

Employment Type :

Full-time