Facilities Helpdesk Advisor
Facilities Helpdesk Advisor
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Job Description
Overview
Believe in People
The best people have one thing in common.They care!
Change Grow Liveare a charity dedicated to the belief that we can make a difference to lives of the people using our service offering support and respect in a safe environment treating each person as an individual and working with them to find the right treatment and care Facilities service are looking to recruit a Facilities Helpdesk Advisor.
Join Change Grow Live in our mission to make a meaningful impact in the lives of those using our services. Were dedicated to providing support and respect in a safe environment where each individual is valued and empowered to reach their full potential. If youre ready to be part of a team that embodies our core values areBe open be compassionate and be boldthen we have an exciting position for you.
Hours: Full time 37.5 hours per week.
Location: Leeds
Contract Type: Fixed Term 18 months Maternity Cover
Full time Salary: 26502.53 - 27861.26 Dependent on expereince (based on full time hours pro rata for part time)
Responsibilities
Key Activities
- To support and respond to all enquiries sent to the Facilities Helpdesk
- To attend meetings with the Facilities Management Team (FMs) to assess Helpdesk requirements for new premises set up
- To support Facilities Management Team and services for project relocations andclosures
- To provide ongoing support to existing CGL projects in purchasing equipment andservices
- To be the first point of call for all maintenance-related queries from CGL projects and to log all calls in the Property Management Databases
- To arrange for contractors to attend site to undertake maintenance work as required.
- To build and maintain robust data and records on all regional accounts and CGL premises
- To use and maintain a Property Management database
- To maintain and manage a robust database in relation to Statutory Health and Safety
- To attend internal and external meetings in relation to Facilities Management
- To provide an excellent level of customer service to all stakeholders
- To provide support to the Facilities Management Team as required.
Essential criteria:
- Knowledge of general office procedures
- Accurate keyboard skills and good working knowledge of Microsoft applications.
- Educated to GCSE/O level standard or equivalent
- Good general administration experience
- Good interpersonal skills and a willingness to work flexibly as part of a team.
- The ability to respond flexibly to the demands of the post.
- Excellent organisational skills
- The ability to respond to appropriate requests for assistance maintaining confidentiality whenever necessary.
- An empathetic and non-judgmental attitude towards service users.
- Willingness to learn and able to demonstrate professional and personal development
What we will offer you:
- 25 days holiday ( bank holidays) rising yearly for the first 5 years
- Paid Wellness hour each week along with a Wellness hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping cinema holidays etc.
- A friendly and supportive team
- Training career development & progression opportunities
- Refer a Friend scheme.
Please ensure that when completing your application form and supporting statement you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
If this sounds like you and you would like to begin your journey with Change Grow Live then we would love to talk to you.
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles the salary and payments will be pro rata based on contracted hours.
Please note: This role is not eligible for visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview -
Salary Range (pro rata if part time)
ILW / OLW /Fringe
Closing Date
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Required Experience:
Unclear Seniority
Employment Type
Temp
