Front Office Team Member
Front Office Team Member
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an enthusiastic and customer-focused Front Office Team Member to join our dynamic team in Manchester United Kingdom. As the face of our organization you will play a crucial role in creating exceptional experiences for our guests from check-in to check-out.
- Warmly welcome and greet guests ensuring a positive first impression of our establishment
- Efficiently manage the check-in and check-out processes handling guest inquiries and requests promptly and professionally
- Maintain accurate guest accounts and process payments with attention to detail
- Handle telephone calls emails and in-person inquiries in a courteous and timely manner
- Promote hotel facilities and services maximizing sales opportunities through product knowledge and effective communication
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
- Maintain a clean and organized front desk area
- Assist with administrative tasks and reports as needed
- Stay informed about local attractions and services in Manchester to provide helpful recommendations to guests
- Adapt to changing priorities and maintain composure during busy periods
Qualifications :
- Proven experience in customer service preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Fluency in English; additional languages are a plus
- Strong problem-solving abilities and attention to detail
- Proficiency in computer systems with experience in Opera Cloud property management system preferred
- Ability to work efficiently in a fast-paced team-oriented environment
- Flexible availability to work various shifts including weekends and holidays
- Demonstrated ability to multitask and prioritize effectively
- Professional appearance and positive attitude
- Basic math skills for handling financial transactions
- Knowledge of local attractions and services in Manchester is beneficial
Additional Information :
A job a career or a calling - whatever brings you here we have something for you!
As part of our team you can have:
- 30% discount in any Accor Hotel Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
