Network and Technology Operations Analyst
Network and Technology Operations Analyst
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Job Description
At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Network andTechnology Operations Analyst - GTO Automation to be part of making this happen.
Position Overview and Objective
TheNetwork and Technology OperationsAnalyst supports the continuous improvement of technical operations across GTO and S2. This role is focused on identifying and addressing operational inefficiencies resolving major customer-impacting issues and developing automation solutions to enhance team productivity. Working under the guidance of senior team members theNetwork and Technology OperationsAnalyst collaborates with internal teams to implement improvements that align with customer needs and GTO goals.
Primary Responsibilities and Duties
Contribute to the resolution of operational and technical issues by performing root cause analysis and implementing corrective actions.
Support the development and deployment of automation tools to improve workflow efficiency.
Document operational processes and solutions including contributing to internal runbooks and knowledge bases.
Collaborate with GTO stakeholders (e.g. Support S2 Onboarding) to gather insights and drive small-scale process improvements.
Assist in requirement gathering and testing for new tools or enhancements.
Monitor and track metrics to identify areas for improvement in operations.
Participate in internal reviews meetings and training sessions to build technical knowledge and operational awareness.
Provide support for customer cases escalating as necessary and ensuring high-quality service.
Key Skills
Foundational problem-solving and troubleshooting capabilities.
Familiarity with scripting languages such as Python or PowerShell.
Basic knowledge of enterprise IT infrastructure (e.g. networking Active Directory security tools).
Experience with ticketing systems like Zendesk and task management tools like Jira.
Effective communication skills; can collaborate across teams and clearly document work.
Teamwork and a willingness to learn in a dynamic environment
Minimum Qualifications
2 years of experience in a technical operations support or process improvement role.
Bachelors degree in a relevant field or equivalent technical experience.
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages including:
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical mental health dental disability life and AD&D and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing
Security Requirements
Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Required Experience:
IC
Employment Type
Full-Time
