Field Software Support Specialist â CEE Direct
Field Software Support Specialist â CEE Direct
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Job Description
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We dont just build technology. We build hope.
Here at Elekta you will make a difference. Our mission is to improve patients lives by working together with our customers. We believe in taking an open and proactive approach in our practices enabling us to build strong partnerships and meet evolving patient needs no matter where they are in the world. We dont just build technology; we build hope.
What youll do at Elekta:
Your role will include (but not too limited to):
In this essential role the Field Software Support Specialist is the central point of contact for our customers within the assigned territory for service-related topics concerning Elekta software solutions and their interfaces to third-party products. Youll be responsible for supporting customers with their product issues by taking ownership of planning prioritization and completion of service activities in Windows Server and SQL-based clinical customer environments with the help of remote support and on-site visits to the customer.
Be part of our journey to shape the future of product excellence!
We are open to consider applications from Bucharest Romania and Warsaw Poland.
Responsibilities:
Perform proactive service through remote monitoring of the assigned systems
Primary resource for answering phone calls/emails from customers seeking product support.
Troubleshoot and resolve technical product issues in Windows-Server and SQL-based clinical customer environments in a timely manner
Prioritize plan and execute service activities to ensure that customer inquiries are processed promptly and answered to the customers complete satisfaction in the shortest possible time
Document all customer incidents and technical solutions in accordance with Elekta policies and local regulations
Manage customer expectations and facilitate clear communication between different stakeholders within the hospital environment and within Elekta
Escalate and document complex issues to the appropriate teams within Elekta to ensure quick resolution times
Be flexible to visit customer sites for troubleshooting purposes at short notice.
Create plan and deliver first-level trainings for the local hardware service organization to improve software expertise
Constant exchange of information with Service and Sales Management on current issues or problems that could affect customer satisfaction.
We encourage you to apply even if you dont meet every requirementyour unique skills and experiences might be exactly what were looking for!
What You Bring
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge skill and/or ability required.
Completed studies in a field of information technology or similar engineering sciences
Experience with troubleshooting Windows client and server operating systems virtualization and remote access tools Citrix networking configuration troubleshooting and Microsoft SQL installation/configuration is essential.
Experience in medical imaging linear accelerators and/or clinical use of radiotherapy products is desirable
Strong communication skills (written and verbal) in English & Romanian or Polish .
Experience in a support environment is desirable
Excellent knowledge of local language and good knowledge of English both written and spoken
Strong analytical skills with an excellent feel for dynamically changing situations and priorities
Interest and curiosity in acquiring knowledge independently.
Strong communication skills and enjoy interacting with people
Able to travel up to 20% in the assigned territory
What youll get:
In this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer care. In addition to this Elekta offers a range of benefits depending on the location we hire you.
Hiring process
We are looking forward to hearing from you! Apply by submitting your application and rsum in English via the Apply button. Please note that we do not accept applications by e-mail.
Your Elekta contact
For questions please contact the Global Talent Acquisition Partner responsible Nidhi Pousette
We are an equal opportunity employer.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity genetic information national origin disability veteran status or any other protected characteristic.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
