Senior Communications Associate

A (least hardship)

FamilyFamily

GS7

General Service

Reason

Regular > Regular Assignment

June 23 2025

Senior Communications Associate

Organizational Setting and Work Relationships
The Senior Communications Associate is normally supervised by a Communication Officer or other position as decided by the senior management in the area of responsibility (AoR). The supervisor provides the incumbent with regular guidance who works quite independently on regular assignments with an oversight from the supervisor. S/he keeps frequent contacts with staff at various levels in the office and occasionally with staff at the same level in other duty stations and/or Headquarters; with media local suppliers NGO implementing partners embassies and UN agencies. The incumbent normally supervises some support staff.

The Senior Communications Associate depending on the organizational structure and location may also be required to provide support in executing a range of communications activities in the fields of news and media relations multimedia content production social media engagement video production Goodwill Ambassadors and other influencers public outreach and campaigns fundraising analytics and brand. The incumbent may also be required to help strengthen coordination and editorial planning in the AoR support advocacy awareness-raising and digital fundraising efforts as well as strengthening analytics to inform the social media strategies and work plans.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities in line with the regulatory framework of UNHCR which includes the UN Charter UN Staff Regulations and Rules UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition staff members are required to discharge their responsibilities in a manner consistent with the core functional cross-functional and managerial competencies and UNHCRs core values of professionalism integrity and respect for diversity.

Duties
- Support the implementation of communications strategies for countries situations and special projects within the AoR; help identify thematic priorities and target audiences to meet UNHCRs global regional and country-level communications objectives of leading the narrative generating empathy and mobilizing action for forcibly displaced and stateless people.
- Monitor news and popular trends to insert UNHCRs messaging into ongoing conversations; identify key moments for proactive communications.
- Help forge strategic partnerships with individuals and organizations who can help produce and promote UNHCR content activities and messaging as well as provide research insights to improve communications; promote the work of engaged businesses and civil society actors.
- Support the development of news-driven and authoritative content to lead the narrative on forced displacement and show UNHCRs impact (e.g. interviews press releases flagship reports speeches) create emotive storytelling to generate empathy (e.g. stories multimedia content) and mobilize action by signposting concrete steps people can take to help refugees (e.g. digital diplomacy action-driven campaigns fundraising).
- Help ensure that content created reaches maximum impact by supporting the development of strategies for distribution from the outset boosting the visibility of our content on relevant UNHCR channels and placing it on external channels.
- Monitor the implementation of communications projects and adjust accordingly.
- Assist in research preparation editing and production of professional media and communications materials for target audiences and ensure their timely dissemination via UNHCRs communications channels ensuring highest quality standards.
- Continually maintain and upgrade communications skills keeping abreast of emerging platforms and tools and systematically reviewing media impact results and other measurement tools for learning purposes.
- May be required to support the implementation of campaigns events and other initiatives in support of UNHCRs strategic objectives including its need for a leading share of voice on refugee and related matters.
- May be required to undertake missions and field trips with media and other official visitors in support of UNHCR and its work.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not specified.

Certificates and/or Licenses
Journalism Social Sciences Humanities or related fields
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential:
Excellent computer skills and knowledge of MS Office applications. Excellent drafting skills.

Desirable:
Experience implementing communications strategies. Professional writing and editing skills. Experience working on advocacy campaigns.

Functional Skills
CO - Drafting and editing content for International Organizations
CO-International Media Contacts
CO-Journalism (incl. print broadcast photography video layout & graphics)
CO-Video production for digital platforms (including news organizations)
CO-Editing
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.


All UNHCR workforce members must individually and collectively contribute towards a working environment where each person feels safe and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse harassment including sexual harassment sexism gender inequality discrimination and abuse of power.

As individuals and as managers all must be proactive in preventing and responding to inappropriate conduct support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening shortlisting and selection of candidates.

Under the supervision of the Associate Communications Officer and in close collaboration with the rest of the ER team and other teams as relevant the incumbent will focus on and have demonstrated experience in:

Essential requirements:
Demonstrated ability to perform in fast-paced dynamic work environments and the ability to adjust communication strategies in response to evolving operational or contextual needs including crisis communications.
Proven portfolio showcasing advanced photo and video editing skills including:
oColor correction sound editing transitions and motion graphics
oEditing content specifically optimized for platforms such as Instagram X (formerly Twitter) and YouTube
oExperience creating visual narratives that align with humanitarian values and sensitivities
Strong graphic design and layout abilities with a portfolio demonstrating:
oOriginal infographics promotional materials branded visuals reports and digital banners
oAbility to follow and contribute to brand guidelines in an institutional context
Comprehensive experience in the end-to-end video production process including:
oScriptwriting tailored to specific audiences
oStoryboarding and shot planning
oPost-production editing for maximum impact across various platforms
Expertise in creating compelling social media content with a data-driven approach including:
oDeveloping storylines for campaigns reels and short-form content
oScheduling and optimizing posts across platforms
oMonitoring audience engagement and using analytics to improve reach and performance
oFamiliarity with tools such as Meta Business Suite.
Experience managing websites especially in the context of international or humanitarian organizations including:
oWriting and uploading engaging human-interest stories and multimedia pieces
oFull knowledge in using backend WordPress
Excellent command of English and Arabic (both written and spoken) at a professional level. The role requires producing and editing high-quality content in both languages daily including:
oTranslating or adapting content for different audiences
oConducting interviews and drafting scripts/stories with linguistic and cultural sensitivity
Full proficiency in Adobe Creative Cloud Suite including but not limited to:
oAdobe Premiere Pro for video editing and post-production
oAdobe Lightroom & Adobe Photoshop for photo editing and retouching
oAdobe InDesign for layout and publications
oAdobe Bridge for asset management and workflow organization
Additional proficiency in design platforms such as Canva especially for quick-turnaround social media content that aligns with branding standards.
Flexibility and can-do-attitude.

Desirable:
Familiarity with humanitarian communications protection-sensitive storytelling and ethical visual content practices
Experience managing multimedia libraries and digital assets with clear filing and backup protocols

Operational context

Occupational Safety and Health Considerations:

The Security Level for Amman and the rest of the country is assessed at Level 1 (MINIMAL) except the northeast Jordanian Syrian border area where it is assessed at Level 3 (MODERATE). Road traffic accidents remain a pertinent risk to staff. Vehicle travel is difficult at certain times due to adverse weather conditions low visibility and/or heavy traffic.

To view occupational safety and health considerations for this duty station please visit this link:

of Position:

Jordan is one of the largest refugee-hosting countries per capita. Most of the refugees live in communities across the country only a minority of 18 per cent live in refugee camps. The refugee response is now facing a new reality. Hope for a solution for the many Syrians has been restored following the change in government in Syria in December 2024 but at the same time funding for the response and services to refugees are rapidly decreasing following reduced donor support globally.

The Senior Communications Associate position is part of the External Relations (ER) Unit in Amman. The role reports to the NOB Communications Officer.

The role is responsible for the Communications with Communities (CWC) part of the ER team and handles social media and digital engagement including content creation.

The generic Job Description applies.

More specifically this role in the Unit will have the following responsibilities:

• Monitor the operations Facebook (FB) page as key CwC platform (the largest in MENA) and related communities throughout the day

• Manage and maintain the operations account on the Help Site including editing content produced by other units to a suitable language and uploading it in a timely manner.

• Support proactive outreach to refugee communities

• Analyse refugee conversations on social media and draft a regular report

• Manage the online refugee community on UNHCRs FB page and the WhatsApp channel

• Produce CwC content including graphic design for WhatsApp FB

• Maintaining and updating a calendar and plan for social media posts producing posts

• Manage the operations account on Instagram content and strategy

• Engaging with influencers to build a stronger support based for UNHCRs work and refugees in Jordan.

• Photo editing captioning archiving and processing for the operation in line with photo SOP and global photo standards

• Produce graphic design and layout for this work stream and occasionally other work streams in the Unit

• Conduct news media monitoring throughout the day when requested

• Serve as a backup for the general communications tasks including managing the UNHCR website Twitter (X) accounts and any other related communications tasks.

Living and Working Conditions:

Amman: Jordan has a total population of 9.4 million people. Amman houses 42% of Jordans population 4.008 million making it the populous city in the country. Amman is categorized as (A) duty station.

Rent in Amman can vary depending on the size of the property itself number of bedrooms and the area of Amman in which it is located. Renting a 3-bedroom apartment can range fromUSD per month.

Amman tends to have a Mediterranean climate; summers are mildly hot winter usually starts around the end of November and continues until mid-March there is occasional snowfall.

The medium for teaching in international schools is English however there are a few French language schools as well. There is a plethora of institutions for children of all ages from pre-school to high school as well universities.

The majority of international educational institutions are in Amman.

Amman is home to many top-end hospitals and clinics. Due to Jordanian healthcares international appeal nearly all doctors and many support staff speak English. Healthcare here is also very accessible and affordable.

Additional Qualifications

Skills

CO - Drafting and editing content for International Organizations CO-Editing CO-International Media Contacts CO-Journalism (incl. print broadcast photography video layout & graphics) CO-Video production for digital platforms (including news organizations)

Education

Certifications

Work Experience

Competencies

Accountability Analytical thinking Client & results orientation Commitment to continuous learning Communication Empowering & building trust Innovation & creativity Managing performance Organizational awareness Political awareness Teamwork & collaboration

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Additional Information

This position doesnt require a functional clearance