Service Director
Service Director
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Job Description
Are you a strategic leader interested in a new challenge where you lead services which transform lives of people experiencing homelessness
Join St Mungos as a Service Director and play a key role in shaping and delivering outstandinghousing and support services. Leading our North London Region and Care Services youll drive excellence acrossspecialist services while fostering integration efficiency and innovation.
As part of the leadership team youll champion client involvement drive external relationships and oversee specialist best-practice initiatives. Your strategic influence will shape St Mungos future ensuring high-quality services strong financial management and an unwavering commitment to transforming lives.
In the role of Service Director responsibilities include:
- Work closely with the Executive Director and other Service Directors to develop and enhance our services ensuring residents receive tailored support to achieve their goals.
- Oversee housing management income and revenue streams optimising rent collection and minimising voids.
- Lead the delivery of commissioned services ensuring local teams work effectively and achieve impactful client outcomes.
- Ensure compliance with policies regulations safeguarding and health & safety maintaining a culture of best practice.
In this role you will work flexibly for at least 2 days per week from our Central Office in Tower Hill London on site within your region or other St Mungos London or regional locations.
This allows for training in person collaboration team building line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working from home or other St Mungos London or regional locations.
About you
We are looking for an innovative leader who is looking for a new challenge who can demonstrate dynamic problem-solving adaptability and a forward thinking approach who can drive change inclusively delivering measurable improvements and results.
- Successfully leading substantial services for vulnerable people in supported housing care or similar environments.
- Proven success in engaging residents and shaping services policy and practice.
- Expertise in business/service development with a track record of securing new opportunities.
- Strong negotiation influencing and relationship-building skills to collaborate with a range of internal and external stakeholders.
- Deep understanding of best practices in services for vulnerable adults with a commitment to learning and improvement.
- Motivational leadership driving a culture of best practice which ensures the safety and wellbeing of clients and staff.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups particularly Global Majority candidates who are underrepresented at this senior management level.
How to apply
To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.
When youre ready to apply click the Apply Now Button to start your online application form.
Closing date: 10am on 2 July 2025
Assessment: We will be holding colleague panels on 16-17 July and interviews on 6-7 August 2025
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit our Equality Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
Required Experience:
Director
Employment Type
Unclear
