IT Delivery Manager, MarTech

The APAC Marketing Technology (MarTech) team is responsible for:

• Being the in-region technology team with deep expertise to develop and maintain our Adobe SFMC and AWS Experience technology.
• Partnering with IT Marketing and key business stakeholders both in-region and across Vanguard Global teams to drive engineering excellence and delivery of key priorities.
• Propelling Vanguards mission by enabling Marketing through advancing technology solutions as well as assisting the adoption of existing platforms.

The Delivery Manager will partner with Marketing teams to manage and lead a team of technical specialists who design develop test implement and monitor software and tools. They will work with business leaders to define scope and requirements plan and execute the development of various systems and strategically advise how contemporary technologies education and process innovation can help deliver value and meet business goals and outcomes. A high level of IT and business acumen specifically in the Web and Marketing Technology field is essential.

The Delivery Manager will also provide technical leadership to establish and foster a best-of-breed engineering team for the APAC Marketing technology area as well as contributing to the IT International agenda.

What You Will Do

• Drive Marketing Technology strategy and vision in partnering with Marketing teams.
• Continue to mature and build and maintain marketing platforms such as Adobe suite of tools SFMC.
• Drive the teams to deliver value realization to our Marketing partners.
• Uplift existing platforms from the build phase to the adoption phase and evolve them as required.
• Define and stay on top of the roadmap to ensure the MarTech stack is highly relevant and built for the future.
• Hire evaluate and supervise crew. Provide guidance and training as necessary to develop crew. Set performance standards review performance and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Lead sourcing partners and international teams.
• Deliver software releases relating to the product for the business units. Work with business clients to determine scope and develop environmental requirements for each project.
• Work closely with management to develop and implement staffing and operational plans. Participate in the development of short/long-term department goals. Monitor and report on service delivery metrics and overall performance.
• Develop and implement changes to department policies and procedures to meet changing business needs and achieve department objectives. Identify opportunities for continuous improvement.
• Lead quality initiatives to improve the delivery of service levels. Work with senior management in the planning development and execution of short/long-range goals.
• Lead the team with Agile methodologies and enabling project success through improvements in ways of working.
• Present status metrics and department initiatives at meetings with management and project peers. Maintain relationships with technical teams IT and business partners.
• Participate in the development of the department budget. Review expenses and ensure the department operates within budgetary guidelines.
• Ensure staff complies with information technology and information security policies and procedures and verify that deliverables meet requirements.
• Participate in special projects and perform other duties as assigned.

What We Are Looking For

• Proven experience with designing and maturing the use of Marketing Technology (MarTech) capabilities to enable integrated digital marketing across multiple channels and data platforms. Adobe AEP stack an advantage.
• Proven experience within lean agile and continuous delivery practices.
• Experience in leading and developing a high-performing delivery team in an agile environment.
• People leadership skills including coaching providing feedback and having performance conversations.
• Experience within IT operations and applications.
• Ability to contribute to and understand strategic perspectives and translate them into actions.

Specializations Thatll Make an Impact

• Hands-on experience with Adobe AEP products such as AEP RT-CDP Target Launch CJA AJO and AEM.
• Experience in architecture and design of marketing advertising and data platforms (e.g. SFMC Adobe).
• Full-Stack development experience - Java Spring Angular and DB technologies.
• Database skills - Oracle PostgreSQL and DynamoDB.
• Ability to learn and apply knowledge of Amazon Services: Amazon API Gateway EC2 ECS Fargate SQS SNS Lambda AWS RDS (DynamoDB Postgres Aurora) CloudFront Route 53 Elastic Load Balancing CloudWatch CloudTrail.
• A deep intellectual curiosity and learning agility; stays on the forefront of business and technology solutions especially API and microservice design application security and Front-End/UI development.

Inclusion Statement

Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients crew (internally employees are referred to as crew) and communities is guided by one simple statement: Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse inclusive and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.

When all crew members feel valued and included our ability to collaborate and innovate is amplified and we are united in delivering on Vanguards core purpose.

Our core purpose: To take a stand for all investors to treat them fairly and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.