Operations & Planning Lead - Tankering
Operations & Planning Lead - Tankering
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Job Description
Operations & Planning Lead Tankering
Location: Durrington Head Office Worthing West Sussex
Contract Type: Permanent Full-Time
Hours: Monday to Friday (37.5 hours/week) plus on-call
Benefits: 24 days holiday bank holidays health cash plan free on-site parking pension and a supportive team environment
Be the Driving Force Behind Our Success
Are you a natural leader with a passion for people performance and problem-solving At Lanes Group were looking for an Operations & Planning Lead to join our growing Utilities Division working on one of our most critical contracts with Southern Water.
This is your opportunity to shape the performance of our reactive schedulingteams improve systems and processes and make a genuine impact and coordinationfor our clients and the communities we serve.
What Youll Be Doing
Youll lead a high-performing multi-functional planning team overseeing:
Reactive Schedulers
Night Schedulers
Regional Coordinators
Team Managers
And your mission To ensure we deliver outstanding results across key metrics including SLA performance customer satisfaction operational efficiency and team engagement.
Your Role at a Glance
- Lead with purpose: Manage and motivate your team to meet KPIs and exceed expectations.
- Make smart decisions: Use data to inform resourcing scheduling and improvement initiatives.
- Drive consistency: Ensure best practices and policy compliance across all operations.
- Champion improvement: Identify process gaps and lead your team through change with confidence.
- Develop talent: Identify training needs and support growth through coaching workshops and collaboration.
- Build relationships: Be the key liaison with Southern Water our field teams and wider business.
- Manage escalations: Solve issues calmly and effectively with a customer-first mindset.
- Create a great culture: Foster an inclusive high-performing team where people feel supported and valued.
What Youll Bring
Were looking for someone who thrives in fast-paced environments and has the leadership and planning experience to match:
- Experience managing operational or scheduling teams
- Strong communication and interpersonal skills
- High attention to detail with the ability to juggle multiple priorities
- Confident using Microsoft Office and data/reporting tools
- A proactive positive attitude with a solutions-focused mindset
- Experience in utilities drainage water or service operations (preferred)
- A full UK driving licence (essential)
Why Join Lanes Group
Were not just another infrastructure company. Were a team of over 4000 people committed to leaving a legacy of quality safety and excellence and were proud to support some of the UKs biggest and most essential utilities.
Were also committed to being a diverse inclusive and mentally healthy employer because we believe that were Stronger Together.
Ready to Lead the Way
If youre ready to take the next step in your career and want to make a real difference apply today to join a company that values your ideas supports your growth and recognises your impact.
Required Experience:
Manager
Employment Type
Full-Time
