Service Associate - Bartender
Service Associate - Bartender
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Job Description
Shangri-La Toronto
With creativity personal commitment and an emotional sense of true hospitality make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-Las core practices in all F&B outlets; maximizing Colleague Guest and Owner satisfaction.
- With high integrity ensure that guests experience the highest quality 5 diamond/5 star culinary standards.
- Demonstrate creativity personal commitment to service excellence and an emotional sense of gracioushospitality.
- As a true Service Associate meet service expectations proactively promptly professionally with genuine care toattention detail and efficiency.
- Actively demonstrate teamwork safe work practices open communication accuracy in transactions respectsincerity helpfulness courtesy and humility.
- Ensure compliance to all hotel policies standards and core practices.
- As part of the Food & Beverage team ensures quality service to guests with emphasis on cleanliness efficiencyaccuracy professionalism and courtesy at all times.
- Mix drinks and control the beverage stock as per guidelines have full knowledge of beverage lists andpromotions have full knowledge of all menu items garnishes contents and preparation methods
- Monitor and ensure smooth operations of appointed section check for quality and cleanliness to designated F&B standards for all items.
- Participate on opening/closings setups and breakdowns and ensure overall room ambiance cleanlinessappropriate setting and presentation.
- Apply the necessary precautions with regards to food safety and hygiene standards and follow all liquor lawsincluding practicing responsible alcohol service
- Maintain very good knowledge of wines and other beverages and up-to-date knowledge of food trends andindustry practices
The following is considered mandatory for this position:
- Service Excellence Leads by positive example to strive for service excellence.
- Organized High attention to detail with strong administrative skills.
- Operational expertise Demonstrates strong knowledge of Shangri-La service deliverables and Shangri-LaExperience SLTO service procedures programs and policies.
- Communication 100% English language (verbal and written) proficiency.
- Decision making and problem solving Responds promptly exercising sound and reasonable judgmentultimately ensuring successful problem resolution.
- Emotional maturity Internally proud outwardly gracious and humble.
- Ethical and professional conduct Fulfills responsibilities with highest integrity.
Shangri-La hotel Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005 and will provide reasonable accommodation in the application and interview process for this position upon request.
Other Requirements:
- Previous luxury level service knowledge and training.
- Minimum 2 year previous work experience in a similar capacity.
- Required to work nights weekends and/or holidays.
- Current Smart Serve certification.
- Must be in possession of valid Canadian work permit to be eligible to be considered.
- Must be eligible to work in Canada.
Required Experience:
IC
Employment Type
Full-Time
