Customer Service Coordinator Training - Student Management
Customer Service Coordinator Training - Student Management
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$ 65000 - 70000
1 Vacancy
Job Description
- Leading National Industry Association celebrating 80 years of operation this year!
- Support Students in their training journey.
- Exciting opportunity to work in a Professional and Supportive team environment.
- Exceptional work culture.
- Generous employee benefits.
- Permanent full-time role based in Macquarie Park.
The Organisation
The Housing Industry Association (HIA) is the official body of Australias home building industry. As the national industry association for Australian building professionals we represent the interests of the housing industry at regional and national levels.
We have proudly been representing the Australian housing industry for 80 years. Our vision remains the same to be an association that speaks with a united voice on industry issues and creates real change providing quality services at the lowest cost and working with the sector to maintain high standards.
Overview
The Customer Service Coordinator (CSC) - Student Management is primarily responsible for the compliant and supportive registration progression and completion of students across a designated region by providing a high level of customer service and support mechanisms to ensure quality outcomes and KPIs are achieved.
The Customer Service Coordinator - Student Management ensures all students are provided the training and support to progress at required milestones and complete training within allocated timeframes. The CSC will work closely with HIA team members to ensure quality compliant management of a designated but flexible student caseload.
Day-to-day the role will encompass:
Planning
- Create progression events to check and ensure student completion.
- Analyse student progression to deliver a personalised progression call.
- Organise additional support mechanisms as required.
- Work closely with the Training Manager and broader training team to forecast and track student caseloads.
Student Management
- Conduct comprehensive and productive student follow ups to ensure student progression and completion.
- Manage a caseload of participants from orientation to completion.
- Complete regular and compliant contact with participants as per HIA processes and work instructions.
- Meet expected business unit KPIs.
- Assist with Non-NRT and NRT enrolments (as required) from registration to award issuance. Trainers
- Liaise with contracted trainers/assessors as required.
Trainers Culture/Teamwork Administration
- Liaise with trainers and organize student support sessions.
- Proactively drive a positive sales and service culture.
- Ensure accurate record keeping in VETtrak attendance contact tasks student communication email.
- Ensure comprehensive and compliant student file checks.
- Maintain a current understanding of industry issues builders registration and licensing requirements; and HIA Learning products funding and entry requirements.
- Assistance with Registration process when required.
The successful person will have:
- High level of interpersonal and communication skills
- High level of administrative skills
- Well-developed organisational and time management skills
- Ability to foster and develop work relationships
- Self-motivated and able to work independently
- Strong focus on customer service
- Experience in the use of student management systems eg. VETtrak
- High level of accuracy and attention to detail
- Certificate IV in Training and Assessment highly desirable
- Understanding of ASQA standards RTO compliance highly desirable
Required Experience:
IC
Employment Type
Full-Time
