Customer Experience Associate - Outremont, Qc (15H/week)
Customer Experience Associate - Outremont, Qc (15H/week)
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Job Description
Requisition ID: 226348
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
When you join our Customer Contact Centre youre joining an internationally recognized award-winning workplace that has been 186 years in the making and poised to deliver superior customer care in the future! Youre positioning yourself to build a career with a respected financial institution that is Canadas most international bank. Youre ready to enjoy and support a corporate culture built around recognition and rewards diversity and inclusion and the core values of respect integrity passion and accountability.
Your opportunities for professional growth will be supported by banking leaders focused on long-term success. Youll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job youll enjoy a comprehensive suite of customizable benefits including an Incentive Plan Pension Employee Share Ownership and Group RSPs as well as free employee banking wellness programs and employee discount programs.
Career culture progression. Youll find it all here. Apply today.
About the role
As a Customer Experience Associate you are the face character and heart of our branches. Scotiabank is a place where we put our customers first and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network the focus is to provide exceptional service throughout the customers journey by:
Taking a proactive approach to discovering our customers needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich long-standing relationships
Contributing to the Branchs targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you In this role you will:
Build strong customer relationships and deliver excellent customer service
Uncover and solve customers needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you:
Have proven customer service skills through work or community involvement
Are willing to assist in a professional friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers
Whats in it for you
The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities for you and our customers
You can expect to be recognized and rewarded for high-performance. Youll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele
Location(s): Canada : Quebec : Outremont
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
IC
Employment Type
Full Time
