Manager, R&D - Engineering Services

About the job

At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for a Manager Engineering Services to be part of making that happen.

About the Role

We are seeking an experienced Engineering Manager to join our Engineering Services organization at Arctic Wolf Networks. This role will lead teams responsible for delivering standardized tooling services and development lab infrastructure that enables our core development teams to efficiently develop test and ship product releases.

Responsibilities Include:

Team Leadership & Management

• Lead and mentor multiple agile teams focused on quality tooling frameworks engineering toolchain integrations R&D analytics & engineering lab support
• Foster a culture of innovation continuous improvement and technical excellence
• Recruit develop and retain top engineering talent through effective coaching and career development planning
• Facilitate team rituals including sprint planning retrospectives and demos to ensure continuous improvement and effective project delivery

Technical Leadership

• Provide technical oversight for the development and maintenance engineering of engineering shared services and certified developer quality infrastructure and agile tooling
• Guide teams in implementing and supporting quality engineering frameworks and tools across the organization
• Guide teams in implementing engineering toolchain workflow integrations and providing engineering R&D analytics & scorecard capabilities
• Balance innovation with technical debt management to ensure sustainable development practices
• Oversee the development of standardized tooling and services that enhance developer productivity

Product Ownership & Stakeholder Management

• Act as a Technical Product Owner translating R&D requirements into technical solutions
• Partner with stakeholders to clarify requirements define scope and establish quarterly commitments for shared services
• Manage and prioritize the product backlog for engineering services initiatives
• Facilitate effective communication between technical teams and R&D stakeholders

Infrastructure & Service Management

• Drive the implementation of Infrastructure as Code (IaC) practices for consistent environment management
• Ensure high availability and reliability of shared services and development lab infrastructure
• Implement monitoring and feedback systems to track service performance and usage

About You

Required Qualifications

• Bachelors degree in Computer Science Engineering or related field
• 5 years of experience in software development with 3 years in engineering management
• Proven experience managing multiple agile teams and implementing agile methodologies
• Strong understanding of CI/CD tools practices and modern DevOps principles
• Experience with quality engineering tools and frameworks such as Selenium Cypress or similar testing platforms
• Demonstrated ability to work with stakeholders across different organizational levels

Preferred Qualifications

• Experience with agile project management tools (e.g. Jira Asana or similar)
• Knowledge of infrastructure automation and cloud technologies
• Background in platform engineering or developer tooling
• Experience with implementing and managing enterprise-scale testing frameworks
• Strong understanding of security best practices in CI/CD pipelines

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusionand truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees
• Flexible annual leave paid holidays and volunteer days
• Training and career development programs
• Comprehensive private benefits plan including medical insurance for you and your family life insurance (3x compensation) and personal accident insurance.
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements

Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.