Field Service Engineer I - Burlington NC
Field Service Engineer I - Burlington NC
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Standing for full shiftJob Description
Thermo Fisher Scientific Inc. is the world leader in serving science with annual revenue exceeding $40 billion. At Thermo Fisher Scientific each one of our 100000 plus extraordinary minds has a unique story to tell. Join us and give to our singular missionenabling our customers to make the world healthier cleaner and safer. Our people share a common set of values - Integrity Intensity Innovation and Involvement. We work together to accelerate research tackle sophisticated analytical challenges improve patient diagnostics drive innovation and increase laboratory efficiency. Each one of us contributes to our unique mission every day.
Location/Division Specific Information
The ImmunoDiagnostics Division (IDD) develops manufactures and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform Phadia Laboratory Systems which supports both efficiency and cost savings in clinical laboratories around the world. This position is remote and located in the Burlington NC area.
How will you make an impact
IDD Field Service Engineers (FSEs) provide extraordinary on-site service on highly complicated and coordinated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise teamwork and outstanding customer service.
What will you do
Provide onsite service including repairs preventive maintenance upgrades and installation of IDD analyzers.
Travel on short notice to customer sites to resolve reported issues or support other field service personnel.
Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as for field service reports and job-related submissions pertaining to spare parts: ordering usage returns physical count etc.
Display integrity understanding tact fairness and technical knowledge in all customer interactions.
Collaborate with internal partners to resolve customer issues and improve processes.
Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.
Increase technical proficiency level servicing instruments by completing in-person or online training courses.
Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
May be to complete other related duties as the need arises and/or assigned.
How will you get here
Education
Possess an associate degree from a Technical or Engineering field in Electronics Biomedical Engineering Electrical or equivalent combination of skills and experience.
Experience
Experience in related life sciences biomedical engineering and/or technical customer-facing roles.
Experience with operating fixing repairing and calibrating sophisticated analyzers or systems.
Experience in a clinical diagnostic and/or another regulated environment (CAP CLIA FDA) preferred.
Strong proficiency on Windows and other software network knowledge electrical/electronics mechanics chemistry technology; an analytical problem solver with good engineering skill.
Knowledge Skills Abilities
Exercise judgment in setting work priorities and identifying next steps.
Able to quickly adapt to change with positive and constructive feedback.
Work in a fast-paced environment and operate remotely from the main office with minimum supervision.
Should be able to stand bend and/or kneel for several hours.
Able to lift to 75 pounds push and pull equipment and carry up to 50 pounds for at least 100 feet.
Some exposure to biohazards is a possibility during instrument service activities as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training safety equipment and following SOPs will minimize the exposure.
Ability to acquire and possess a valid drivers license with a clean Motor Vehicle report.
Able to drive a vehicle for up to 4-5 hours and become comfortable with commercial air travel.
Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.
Overtime and last-minute schedule changes may occur to ensure customer satisfaction.
Ability to travel up to 85% (overnight) often in less than 1 days notice via automobile or airplane.
Ability to travel within assigned territory up to 100% of the time with less than a days notice via automobile.
Enforce OHS policies and procedures and ensure a safe and healthy workplace environment.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Employment Type
Full-Time
