Senior Process Expert (French)

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management and more.

Administrative stream includes those who primarily support others by performing skilled technical administrative or operational tasks. Jobs may range from highly supervised entry-level workers technicians and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas who have an ability to execute specialized work to support operations.

At the top of this career stream individuals work independently and apply standards yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

Key Skills and Competencies:
- French Language Proficiency: Fluent in French (spoken and written); ability to handle business communication and documentation.
- Customer Service Orientation: Strong problem-solving skills and a customer-first mindset.
- Communication Skills: Excellent verbal and written communication skills in both French and English.
- Attention to Detail: High level of accuracy in managing documentation translations and operational workflows.
- Analytical Thinking: Ability to analyze data and drive process improvements.

Qualifications and Experience:
Bachelors degree.
25 years of experience in logistics supply chain or customer service roles as French Expert
Fluency in French and English is mandatory; additional languages are a plus.

Why Join Us
Work in a global environment with opportunities to collaborate with diverse teams.
Use your French language skills to deliver impactful solutions for international clients.
Grow your expertise in logistics forwarding and supply chain operations through world-class training and projects.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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