Specialist, Retail Operations

At ASICS our Sound Mind Sound Body philosophy is more than a tagline its our way of life. Over 75 years ago our founder Kihachiro Onitsuka saw that sport and movement had the power to lift spirits project positivity and propel people and whole communities forward.

ASICS provides a diverse and inclusive culture that enables learning growth and opportunity at all levels. Our robust employee benefits allow for real work-life balance and a strong sense of community. We empower our employees to pursue their career goals. If this sounds like you then we want you on our team.

A Brief Overview

The Retail Operations Specialist plays a crucial role in supporting the ASICS Retail Stores by addressing escalated issues and implementing various Retail Operations programs. Reporting to the Retail Operations Project Manager in Boston this position encompasses a wide range of responsibilities from coordinating in-store repairs and maintenance to generating sales and key initiative reports as well as handling administrative tasks and program upkeep. The Retail Operations Specialist will collaborate with other members of the Operations Team cross-functional partners and external vendors to achieve all essential responsibilities goals and duties.

Leadership Responsibilities

• This position does not have people leadership responsibilities

What Youll Do

• Support store issues requests and supply orders through ASICS Operations inbox ticket system and other escalation inquiries/points
• Review and resolve store maintenance inquiries in an expeditious manner
• Execute store communication both written and verbal including announcements workload directives etc. via email field intranet uploads/posts and conference calls
• Support new store opening process along with other store projects inventory capacities retrofits and remodels
• Maintain Retail Operations standard operating procedures. Ensure all procedures and processes are up to date and partner with Operations team members to revise outdated SOPs and/or create new ones
• Assist in ASICS Retail Inventory Management process - transfers RTVs and cycle count development
• Assist with regular Sharepoint intranet content audits to ensure all documents are current and relevant as well as obtaining updated documents from corporate partners.
• Vendor contact and relationship management and organization.
• Compile and publish reporting to the field team on sales and key initiatives such as field alignment KPIs contests OneASICS Customer Experience and Omnichannel on a regular cadence
• Assist with policy and procedure development enforcement and compliance
• Adheres to all company policies and procedures
• Embodies and demonstrates company ethics and values
• Abides by all federal state and local laws

How Youll Be Successful

• Demonstrates initiative is conscientious and provides complete follow-through on all areas of responsibility
• Ability to calculate amounts such as discounts interest commissions proportions percentages area circumference and volume
• Outstanding customer support/services skills
• Effectively communicate with management and team members
• Solution oriented self-starter with a strong sense of customer service
• Ability to adapt prioritize and multitask
• Ability to work in a dynamic environment with shifting priorities and deadlines
• Knowledge of and experience with SAP and Store Force systems a plus

What Youll Need

• Bachelors Degree in Arts/Sciences (BA/BS) or equivalent training education and experience
• 1-2 years of store level retail management experience required
• Corporate retail operations experience preferred
• Experience with retail POS systems - Teamwork POS experience preferred
• Experience with retail time management & scheduling systems StoreForce experience preferred

SALARY / PAY RANGE:$63000 - $70000

PAY TRANSPARENCY:
To encourage pay transparency promote pay equity and proactively address regulations ASICS America Corporation will comply with all applicable state or local laws or regulations which require employers to provide pay or salary range information to job applicants and employees. A posted salary/pay range applies to the current job posting. Salary/pay offers may be based on key factors such as education and related experience.

ASICS CCPA Pre-Collection Notice for Job Applications:We collect personal information (PI) from you in connection with your application for employment with ASICS America Corporation including the following categories of PI: identifiers personal records professional or employment information and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of employee(s) assigned to this job. ASICS America Corporation reserves the right at any time with or without notice to alter or change job responsibilities reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an Equal Opportunity Employer.