IT Administrator
IT Administrator
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GBP 32000 - 37000
1 Vacancy
Job Description
VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best small-to-medium size businesses to work for join us on our journey!
This role is hybrid and requires 3 days per week working onsite this will alternate between our Shipton-under-Wychwood and Cheltenham offices.
Please note to apply for this position you must be based in the UK and have the legal right to work in the UK.
Role Overview
As IT Administrator you will work within the service delivery team and will be responsible for maintaining local networks providing user support across multiple locations and managing IT hardware (including Computers network equipment Wi-Fi network cabinets and printers).
What were looking for
- Strong competency in the installation configuration and ongoing support of Apple laptops and MacOS.
- Excellent customer support skills with the ability to effectively diagnose and resolve technical issues for end-users.
- Comprehensive administrative skills within the Google Workspace suite including user management application configuration and security settings.
- Fundamental understanding of IP addressing subnetting routing and DNS.
- Proficiency in installing configuring and troubleshooting various network and local printers.
- Extensive experience with installing configuring maintaining and troubleshooting Windows-based desktop and server operating systems.
- In-depth knowledge of Microsoft 365 administration encompassing user account management Exchange Online SharePoint Online and Teams.
- Familiarity with Microsoft Azure Active Directory for user setup permissions management and basic administration tasks.
- A consistently friendly and helpful attitude with a proactive approach to user support and problem-solving.
- IT technical qualifications ITIL knowledge or Windows/Mac certifications would be desirable but are not essential for this role.
What youll do
- Ensure the completion of IT administration tasks and provide best in class support for both users and IT equipment.
- Source maintain and dispatch IT hardware/Laptops/PCs and printers.
- Provide assistance to users with their IT issues and questions ensuring smooth support for users across the major environments and apps in use at VoCoVo.
- Ensure user set-up/basic configuration and timely provision of new user accounts changing privileges when user rights need changing and suspending or removing accounts when users leave.
- Ensure the asset list IT documentation and training information are up to date.
- Supporting the local network and providing support for users and IT equipment at multiple locations.
- Assisting with network change and upgrade projects server updates and new server installations.
Salary
Salary range: 32000 - 37000
Benefits
- 25 Days Holiday Bank Holidays (increases with years of service)
- Option to buy or sell 5 days holiday each year
- Sick Pay - 8 weeks full pay 4 weeks half pay
- Life Assurance - (4 times basic pay)
- Private Medical Insurance
- Employee Assistance Programmes (EAP)
- Cycle2Work Scheme
- Electric car green salary sacrifice scheme
- Enhanced Maternity & Paternity package
- Child Care Scheme
- Training & development opportunities
- Company organised events
- Pension (Royal London Group) 5% employer contribution matched
- Apple MacBook Wireless Magic Mouse and Keyboard monitor and headphones
Diversity and Inclusion
At VoCoVo we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity innovation and collaboration ensuring all team members can flourish. Join us in shaping the future together.
We are also committed to ensuring an inclusive recruitment process so please let us know if you need any reasonable adjustments at any stage.
Company Values
Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.
VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape
If you feel this could be the right fit apply now!
Employment Type
Full Time
