Account Manager Team Lead
Account Manager Team Lead
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Job Description
Position Overview:
Were looking for a Team Lead to manage and grow our team of Account Managers who are responsible for driving expansion retention and client satisfaction across our existing customer base.
Youll lead a team focused on developing high-value long-term relationships with customers across France and Europe. Youll also contribute strategically by identifying revenue growth opportunities optimizing team performance and working cross-functionally to enhance customer success.
This is a key leadership role where customer-centricity meets commercial performance.
Your responsibilities:
- As Team Lead Account Management you will:
- Lead coach and develop a team of Account Managers ensuring their success and growth;
- Oversee portfolio strategy assigning accounts and setting priorities across Midmarket and SMB segments;
- Monitor and optimize expansion MRR and retention KPIs driving portfolio growth;
- Join or support in strategic account conversations renewals and upsell negotiations;
- Collaborate with Customer Success Sales and Product to align efforts and deliver a seamless customer experience;
- Track performance and maintain operational excellence via CRM (Salesforce);
- Drive process improvements and best practices across account management workflows.
About You:
- Were looking for someone who is both a strategic thinker and a hands-on leader:
- 5 years of experience in B2B SaaS account management or customer success with a proven track record managing an existing portfolio and driving revenue expansion.
- Previous experience leading or mentoring a team is strongly preferred.
- Experience working with technical SaaS products especially API-based solutions.
- Strong business acumen with a consultative approach to sales.
- You are both a skilled communicator and negotiator able to articulate value and secure deals.
- Fluency in French and English is mandatory; another European language is a plus.
- You adapt easily to diverse situations know how to navigate objections and thrive in fast-paced environments.
- You are optimistic empathetic and a collaborative team player.
Why Join Yousign
- We take ownership - nothing is not our job
- We learn fast then adapt even faster
- We fuel instinct with data
- We build success through alignment
- We keep it simple
- We are pragmatic hybrid workers
Perks & Benefits
- A dynamic European scale-up with a product-led culture;
- A team that values autonomy alignment and impact guided by OKRs;
- Regular team events annual company offsites and a caring work environment;
- Excellent perks: lunch vouchers (mental health) one charity day per year great health & life insurance learning & development budget and more.
Recruitment Process
1 Intro call with Laila Talent Acquisition Manager 30 min
2 Interview with Sara Sales Director deep dive into leadership & sales experience 45 min
3 Case study presentation showcase your strategic approach and team leadership 1 hour
4 Final conversation with Alban CEO culture fit & vision alignment 30 min
Equal Opportunity at Yousign
At Yousign were committed to diversity equity and inclusion. We believe our differences are what make us stronger and more innovative. We offer equal opportunities to all candidates and employees and ensure fairness across our hiring and compensation processes.
Employment Type
Full Time
