Customer & Social Media Support | Freelance Part-time | Spanish-speaking
Customer & Social Media Support | Freelance Part-time | Spanish-speaking
Posted on :
19-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Luna Socks is an e-commerce startup that sells custom pet socks allowing customers to upload images of their pets to have them printed on high-quality socks. As the leading brand in our sector in Europe we are expanding into new markets including Latam. We are looking for a new remote customer support team member who is native in Spanish and answers questions from our Spanish and Latam customers for about 2 hours per day.
Tasks
- Respond to Customer Queries: Provide timely and professional assistance via email and social media platforms in Spanish.
- Resolve Issues: Handle complaints process refunds manage exchanges and escalate complex cases to the appropriate team.
- Order Management: Track orders answer questions about delivery and ensure customer satisfaction post-purchase.
- Brand Advocacy: Represent the companys values and ensure a positive brand image in every interaction.
Requirements
- Must be proficient in Spanish and fluent in English.
- Prior experience in customer service is preferred.
- Strong communication and problem-solving skills.
- Availability to work over the week (2hrs per day).
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
