Customer Sales and Service Representative Manager
Customer Sales and Service Representative Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Sales & Service Representative Manager
Employment Type: Full-Time
Work Style: On-Site Only (Hands-on leadership!)
Pay Rate: $65000 5% Bonus
Join the Team Powering the Nations Biggest Events
At Smart City Networks were the behind-the-scenes technology partner that helps bring over 3000 major events to life each yearfrom Fortune 500 conferences and national trade shows to global summits and special events. For more than 40 years weve led the way in delivering secure reliable internet and telecommunication services to convention centers across the country.
Headquartered in Las Vegas our 250 team members are passionate about tech teamwork and providing top-tier service. With a 24/7 Network Operations Center supporting our nationwide clients we make sure the show always goes onand stays connected.
About the Role
As the Manager CSSR you will oversee Customer Sales and Service Representatives and Event Coordinators ensuring seamless execution of sales service and operational support for events. Youll take ownership of event preparation staff scheduling client relations and customer service operations to uphold Smart Citys reputation for excellence.
This hands-on leadership role is perfect for someone with strong managerial abilities exceptional problem-solving skills and a passion for customer success. Youll work closely with clients exhibitors facility management and internal teams to ensure event service runs efficiently while fostering professional development within your team.
What Youll Do
- Oversee customer sales and service for assigned shows and events at field locations
- Supervise CSSRs and Event Coordinators ensuring effective team management and coordination
- Create staffing schedules and oversee exhibitor lists to maintain service efficiency
- Lead direct and motivate staff managing attendance performance and professional development
- Ensure timely service accurate billing and strategic upselling to meet customer expectations
- Maintain awareness of major events and proactively allocate resources for operational success
- Attend pre-show conferences to assess client needs and align service strategy
- Represent Smart City Networks at facility meetings and off-site client events
- Manage the delivery return tracking and inventory updates for customer-leased equipment
- Train mentor and develop staff providing performance plans and coaching
- Oversee customer service desk operations and ensure accurate system input
- Resolve day-to-day customer service issues billing disputes and data entry corrections
- Communicate with other internal departments to streamline customer service functions
- Maintain office supply inventory and budget compliance
- Perform additional duties as assigned
What Youll Bring
- Associate Degree required; BA preferred in Business or related field
- 5 years of hands-on customer sales and service experience
- 2 years in management role leading customer service teams
- Experience in trade shows event services or telecommunications preferred
- Strong ability to manage teams solve problems and lead customer interactions
- Exceptional communication skills both written and verbal with strong negotiation abilities
- Proficiency in Microsoft Word Excel and customer service software
- Experience with ICVerify or similar credit card processing systems (preferred)
- Strong knowledge of telecom and electrical services for event operations
Perks & Benefits
We believe in supporting our employeesprofessionally and personally. Heres what we offer:
- Medical dental and vision insurance
- Paid time off (PTO)
- 401(k) retirement plan
- Tuition reimbursement
- Employee wellness initiatives
- Life and AD&D insurance
- Short- and long-term disability coverage
- Supplemental accident and critical illness coverage
A Few More Things to Know
- You must be authorized to work in the U.S. (we are unable to provide visa sponsorship).
- Employment is contingent upon a successful background check.
Why Smart City
Were proud to offer more than just a jobwe offer a place to grow. At Smart City Networks youll gain valuable experience in the event tech industry learn from skilled professionals and be part of a team that thrives on collaboration and innovation.
Were an Equal Opportunity Employer committed to building a diverse inclusive workplace. If you need accommodations during the application process please contact us at .
Elevate the Event Experience. Lead with Impact. Apply Today!
Required Experience:
Manager
Employment Type
Full-Time
