Front Desk Specialist - Rehab Services (Full Time-Greensboro)
Front Desk Specialist - Rehab Services (Full Time-Greensboro)
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Salary Not Disclosed
1 Vacancy
Job Description
NOTE: This position will be assigned to the Rehab Therapy office in Greensboro
The valuable final product of the Front Office Specialist is to provide exceptional customer service to ensure that our patients arrive for their appointments to ensure that our patients arrive on time and to contribute to the financial success of the company by collecting appropriate co-insurance and co-payments.
The following responsibilities are applicable to this position:
Customer Service Create a culture of exceptional customer service by continually exceeding our patients expectations properly maintaining and cultivating positive relationships with patients therapists referring offices and fellow employees.
Schedule Management - Properly maintain and manage daily schedules of clinics. This includes but is not limited to ensuring that patients are scheduled properly ensuring therapists are blocked off correctly managing sudden available spots as well as a lack of open appointments and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians clinical schedule and special requests.
Chart Management Ensures proper information is obtained from the patient (i.e. identification patient history insurance information insurance card missed appointment policy Medicare cap information consent to treat workers compensation information etc.)
Greeting Patients - Responsible for being the first friendly face or friendly voice that our patients come into contact with and to be pleasant and personable with all Therapy patients.
Creating Deposits The Front Office Staff is responsible for following all money handling procedures collecting co-pays and co-insurances from patients creating a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service and creating a deposit for the bank.
Tracking Referring Physicians and Other Statistics Track the numbers of referring physicians and determine whether they are new or existing referrals.
Patient Account Management This encompasses many items the key items are Medical Record Requests charge corrections requests for information and HCFAs logging insurance information for back office staff and handling simple patient billing concerns.
Education/Skills/Experience: The successful candidate will possess the following education/skills/experience:
High School Diploma or equivalent
Working knowledge of Medicare and Medicaid regulations billing charges and collections
Ability to multi-task in a fast paced work environment
Proficient with Microsoft Office software Word Excel Outlook
Track record of exceptional customer service
Front Desk experience in a health care setting preferred. Demonstrates a high level of customer service and interpersonal communication skills
Ability to quickly adapt to new work environments and personnel
Required Experience:
Unclear Seniority
Employment Type
Full-Time
