DSS L1 - Cambridge, MA
DSS L1 - Cambridge, MA
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1-3years
3800 - 3800
1 Vacancy
Job Description
The ideal candidate will be responsible for troubleshooting repairing and performing preventative maintenance across desktops laptops printers and mobile devices. You will work on a wide range of tasks where analytical skills and technical judgment are essential. This position requires effective communication and coordination between departments users and support teams.
Key Responsibilities:
Provide onsite technical support to authorized users and meet service level agreements (SLAs).
Troubleshoot and resolve incidents and problems related to end-user computing (EUC) equipment.
Perform proactive and reactive troubleshooting to identify and prevent recurring issues.
Assist users in connecting to the corporate LAN/WAN printers file services and other network resources.
Support and maintain mobile devices and computing platforms.
Install upgrade and repair desktop/laptop hardware and associated peripherals.
Perform break/fix services for both software and non-warranty hardware.
Provide network support for printer/scanner configuration and TCP/IP setup.
Deliver warranty and break/fix support for networked printers and scanners.
Offer VIP support for devices such as workstations mobile equipment docking stations displays and video systems.
Configure and manage printer queues installations and changes according to request and SLA guidelines.
Track and manage service tickets using internal ticketing/problem management systems.
Communicate technical concepts clearly to both technical and non-technical audiences.
Collaborate closely with internal departments (Sales Operations Branch Offices) for updates and alignment.
Requirements
Qualifications & Experience:
3 5 years of experience in deskside support or a similar EUC support role
Strong knowledge of imaging tools (Ghost MDT)
Familiarity with data backup and recovery tools (e.g. USMT)
Hands-on experience with Windows 7/10 installation upgrade and migration
Experience in deploying Windows in enterprise environments
Proficiency in configuring applications network connectivity and mobile computing
Experience in monitoring and maintaining Windows-based systems
Knowledge of backup and recovery options
Schedule:
8-hour shift (Monday to Friday)
Onsite presence required
Preferred Experience:
End-User Computing (EUC): 3 5 years
Windows OS (7/10): 3 5 years
Windows 7/10, Ghost, Microsoft Deployment Toolkit (MDT), USMT (User State Migration Tool), hardware support, network support,IP, TCP/IP, LAN/WAN, ticketing systems, Active Directory, break/fix
Employment Type
Full Time
