Help Desk Engineer L1
Help Desk Engineer L1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
4000 - 4000
1 Vacancy
Job Description
Help Desk Engineer L1
Working 9AM to 6PM SGT (Mon to Fri). Holidays as per Singapore
Responsibilities:
Provide first level support services on incident related to users IT Infrastructure with Servers Firewall Desktops Laptops and peripherals network connections printing related and MS office applications among others
Assign tickets using ticketing tool
Monitor the customers IT infra with RMM tools
First level system administration and windows OS & application support
Linux server administration and troubleshooting skills will be advantageous
Escalate unresolved incidents to next level support staff or hardware vendor
Any other ad-hoc duties as assigned
Requirement:
Degree in Computer Science/Information Technology or equivalent
Ticketing tool & Remote support Software experience is required
Prior helpdesk experience is advantageous
Strong initiative and able to work independently
Good communication skills in English
Employment Type
Full Time
