Workforce Scheduling Analyst

Were looking for a Workforce Management Scheduling Analyst to join our team. In this role  youll manage the Workforce Management System and associate staffing and scheduling process. Youll optimize service levels to ensure the most efficient use of valuable staffing resources  provide metrics and analysis to Senior Leadership and make recommendations and decisions to maximize resources meet customer expectations and provide fiscal responsibility.

As a Workforce Management Scheduling Analyst youll drive internal projects and processes that improve the efficiency and accuracy of employee staffing. A successful candidate possesses the agility to manage unexpected changes in contact volume and the flexibility to make decisions on behalf of leadership to adjust resources to meet the business needs.

This position is available as fully remote or hybrid. Were looking for candidates to join us immediately.

What youll do:

• Collaborate with senior leaders to develop and maintain robust scheduling models for a multi-site contact center of 200 representatives.

• Design maintain improve and run flexible staffing scenarios to recommend capacity and schedules for hiring training and shift bids.

• Monitor intraday performance reports; recommend and implement schedule changes as needed.

• Provide recommendations to leadership when offline requests (meetings training offsites etc.) are not aligned with business needs.

• Manage Procore Value Time (PVT) Sick Time Off (STO) and all other absences.

• Produce reports with the workforce management system as requested by management.

• Drive internal projects related to the WFM system including system upgrades new feature implementation and user training.

• Act as a subject matter expert on the WFM software providing support and guidance to team members and leadership.

What were looking for:

• A Bachelors degree in a business-related field such as Business Administration Finance or Statistics is highly preferred.

• 2 years of hands-on experience in a contact center scheduling or workforce management role.

• Proven experience with WFM Software (e.g. Aspect Verint Calabrio preferred).

• Excellent analytical communication and organizational skills.

• Demonstrated computer and software skills.

• A team player who builds strong relationships with colleagues and stakeholders at all levels of the organization.

Additional Information :

Base Pay Range $59904 - $82368. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation will be based on a candidates job-related skills experience education or training and location.

Perks & Benefits

At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

A criminal history may have a direct adverse and negative relationship on the following job duties potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing accessing and handling confidential information including proprietary and trade secret information as well as accessing Procores information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers stakeholders and/or colleagues; and 3. exercising sound judgment.