Client Success Specialist - Travel

The Opportunity:
Flywire is seeking a forward-thinking motivated and results-driven Client Success Specialist to support the delivery and execution of our solutions for new and existing Travel clients across the Americas region.

Were looking for a strong team player who is excited by growth thrives in a fast-paced environment and is eager to contribute to the ongoing success and scalability of our Travel business unit.

As a Client Success Specialist you will collaborate closely with the Travel sales team and leadership to implement strategies that drive client growth improve retention and increase revenue through upselling and optimization. Youll be responsible for identifying opportunities for enhancement delivering timely and accurate support and ensuring clients maximize the value of the Flywire payment platform.

• Client Relationship Management: Build and maintain strong long-term relationships across a diverse and extensive portfolio of travel clients ensuring high levels of engagement and satisfaction.
• Strategic Growth & Revenue Optimization: Design and execute customized client strategies aimed at maximizing payment volume and driving revenue growth through increased utilization and organic expansion.
• Data-Driven Insights: Deliver insightful reporting and analytics to clients and internal stakeholders to support business decisions and highlight value-added opportunities.
• Process Improvement: Collaborate with the broader team to enhance client onboarding processes and retention strategies through best practice sharing and continuous improvement.
• Trusted Advisor: Act as the voice of the client internally and a strategic advisor externally offering training payment expertise and feedback that informs product and process enhancements.
• Product & Industry Expertise: Stay up-to-date on Flywires full suite of software and payment solutions serving as a knowledgeable and ethical representative of the company in all client interactions.
• Execution & Project Leadership: Drive results through strong project management skills leading time-sensitive cross-functional initiatives with autonomy in a dynamic data-driven environment.

Qualifications :

What Were Looking For:

• 23 years of experience in Client Success Account Management or a related customer-facing role
• Proven track record in inside sales including handling customer objections and managing long-term client relationships
• Business Spanish proficiency preferred
• Strong interpersonal analytical and organizational skills
• Confident presenter with the ability to communicate value clearly and effectively
• Experience with Salesforce is a plus
• Willingness to travel up to 15% of the time

Additional Information :

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

The US base salary range for this full-time position is $63000-$74000 plus commission restricted stock units and benefits. Our salary ranges are determined by role position level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and several other factors including job-related skills experience relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
 

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.

Remote Work :

Yes

Employment Type :

Full-time