Korean-Speaking Marketing Coordinator - Senior Social Specialist
Korean-Speaking Marketing Coordinator - Senior Social Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The SCC team sits within the Marketing Coordinator Program and is responsible for the service delivery of Social Media services across the region.
The teams focus is on:
Social Amplification & Channel Management:
- Creates and maintains local language social media content calendar - In sync with area and in alignment with global and local content strategy.
- Schedules all social content in Sprinklr and ensures content is correctly tagged.
- Community management replying to comments & private messages received through social.
Social Content & Tools:
- Supports & updates the Area social media calendar. Collates and curates Social Media content. Collaborates on the always-on content strategy and advises on content quality.
- Provides training and onboarding on all content related tools as well as editorial platforms.
Social Listening & Performance:
- Constantly monitors and analyzes online consumer & business conversations using a listening platform (Sprinklr) to understand topics volume and sentiment.
- Creates ad hoc performance and trend reports using both owned performance and earned activity to report on how Microsoft is being represented & engaged with.
Social Advocacy (Emp/Exec):
- Manages MyCompany content/Newsletter Pulse inclusion.
- Monitors profiles daily and flags as needed.
- Schedules and posts on behalf of the team.
Social Paid:
- Supports social organic amplification (boosting) and paid media campaigns including performance tracking planning and posting in Sprinklr.
Qualifications :
Required Competencies and Skills:
- Must be proficient in reading writing and speaking Korean.
- Excellent communication skills both written and oral with strong interpersonal abilities. A passion for conversation and customer service.
- Excellent organizational skills including effective time management.
- Ability to work autonomously in a fast-paced environment exercising good judgment and knowing when to escalate issues to team leads.
- A good communicator who can comfortably share ideas with stakeholders. Ability to articulate and evangelize services with stakeholders.
- Analytical thinker with a strong understanding of data to provide insight ensuring we are delivering value.
- Proficiency in project management strategies and tools.
- Ability to manage relationships with various stakeholders work collaboratively and find resolutions to conflicts and issues.
- Strategic thinker with strong attention to detail capable of working with multiple stakeholders to ensure all events are captured accurately.
- Solid understanding of best practice in both social media and response management.
- Strong knowledge and confident use of social media platforms (not limited to Facebook Twitter Instagram YouTube TikTok and LinkedIn) and an awareness of emerging social media platforms and capabilities
- Publishing tool proficiency (Sprinklr experience is a plus)
Required Experience:
- Bachelors degree in marketing Digital Marketing or a related field.
- Has 3-5 years of experience or more in digital marketing or social media marketing and assigned role.
- Experience in client management or stakeholder management
- Experience in cross-functional collaboration
- Experience at an agency (social media or mix) or managing paid social media activity for a large brand; definite experience in reporting and providing actionable insights from social activity performance.
- Preferably experience with a tech brand across both B2B and B2C audiences
- Hands-on experience in multiple social platforms strong knowledge and confident use of their capabilities (Facebook Twitter Instagram YouTube and LinkedIn) and an awareness of emerging social media platforms and capabilities
- You will have experience and knowledge of what it takes to build nurture and support a strong community of fans and advocates.
Desired Characteristics:
- Self-starter - Have a proactive attitude and a desire to find creative solutions.
- Team player - Focus on winning as a team rather than individually. Be cooperative and collaborative.
- Open-minded - Be able to work effectively across different teams and personalities. Be flexible and adaptable.
- Detail-oriented - Treat the work as your own and be able to analyze.
- Cool-headed - Be patient and even tempered.
- Drive for results - Be tough and persistent and know when to research vs. when to make a quick decision.
- Client service oriented - Be positive highly responsive proactive and optimistic.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
Company Industry
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Pardot
- HTML5
- MailChimp
- Marketing Automation
- Salesforce Marketing Cloud
- HubSpot
- Responsys
- Email Marketing
- Social Media Management
