Service Manager SDN (m/f)

We are currently looking for a Service Manager SDN to lead the delivery and continuous improvement of Software Defined Networking (SDN) services in a large complex enterprise environment. This role is key to ensuring service stability operational excellence and innovation in line with our clients cloud and digital transformation strategy.

THE WORK:

• Oversee the end-to-end lifecycle of SDN services ensuring availability performance and security.
• Act as the main point of contact for all SDN service-related matters coordinating between clients technical teams and vendors.
• Ensure full compliance with contractual SLAs KPIs and ITIL-based service management processes.
• Lead incident problem and change management activities for SDN services.
• Monitor service performance and proactively drive improvements to prevent disruptions.
• Collaborate with engineering operations and external providers to ensure SDN services align with evolving business needs.
• Manage vendor relationships and ensure that providers meet contractual obligations and performance targets.
• Produce regular reports on service quality risks and improvement plans for internal and external stakeholders.
• Drive innovation and service evolution supporting automation agility and adoption of modern SDN technologies.
• Promote knowledge sharing and maintain up-to-date documentation within the team.

Our roles require in-person time to encourage collaboration learning and relationship-building with clients colleagues and communities. As an employer we will be as flexible as possible to support your specific work/life needs.

HERES WHAT YOULL NEED:

• 5 years of experience in IT Service Management with a strong focus on enterprise networking or SDN technologies.
• Solid understanding of ITIL principles and service lifecycle management.
• Hands-on experience managing large-scale network infrastructures in critical environments.
• Familiarity with SDN platforms such as Cisco ACI VMware NSX OpenStack or equivalent solutions.
• Understanding of cloud networking models (hybrid and multi-cloud SDN) is a plus.
• Strong communication and stakeholder engagement skills both technical and non-technical.
• Ability to manage priorities drive decisions and remain calm under pressure.
• Experience leading cross-functional teams and working with external vendors.
• Fluency in English (spoken and written) is essential.

Additional Information :

Ars Group Part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003 we have grown to encompass 11 entities worldwide employing over 2500 employees in Luxembourg Belgium Greece Italy and Bulgaria.

With our focus on getting things done we help our clients achieve their goals with best-of-breed solutions superior execution and exceptional services. We offer bespoke software development data science infrastructure digital trust and mobile development to government institutions at national and European level telecom providers and financial institutions among others.

Our bold company culture is built around working hard and playing hard with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve. 

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring agility excellence innovation continual improvement and reliability.

Our values support our vision by leveraging excellence striving for results ensuring commitment and promoting adaptability.

Our Culture

We work in close partnership with our customers turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible independent and responsive organization.

Our Brand

The Ars (pronounce aris) name comes from Greek Mythology. Ars is the son of Zeus and the God of War in our eyes an accurate representation of the intelligence strategy leadership and vision that are essential in business.

Dont hesitate! Join our team

What youll get:

An informal hierarchy and work environment:

Our open flat structure supports a strong focus on communication and collaboration enabling to respond quickly to market changes and customer requests.

An attractive salary package:

With an attractive salary and benefits package including advantageous fringe benefits youll be paid for what you love to do.

A strong corporate culture:

Youll join a dynamic team of smart and ambitious people. From the way we hire to the way we relate to our clients our values from the foundation of the way we work.

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

Youll take ownership of various projects for both public and private clients: calling for creativity and innovation at the cutting-edge of technology.

A rock solid company:

With more than 200 customers youll join a business with a sustainable and growth-oriented plan.

But lets talk about it face to face!

You have the qualities as listed above Please apply and send us your CV which will be processed in full confidentiality. 

You dont have all the above requirements but own a great part of them You can send us your CV too because we will give you the opportunity to grow up with us.

Remote Work :

No

Employment Type :

Full-time