Customer Quality Engineer 客æ·è´¨éå·¥ç¨å¸
Customer Quality Engineer 客æ·è´¨éå·¥ç¨å¸
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Job Description
Respect the internal & external laws and regulations.
Implementation of company and/or corporative quality policy and strategy.
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Maintain IATF quality system introduction and implement quality tools and methods provide necessary support and guidance and improve the quality awareness of all employees.
IATF
Ensure the responsible process fulfill the requirements of IATF16949 and corporate directive. Monitor the status quality performance of the process and CIP.
IATF16949
Support the core processes/projects by measurement testing analysis and audit ensure the efficiency and effectiveness as well as continuous improvement of core processes/projects.
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Actively collaborate and cooperate with other departments keep objective during conflicts pursue the consent and facilitate the solution.
Customer oriented continuous improve the satisfaction of internal and/or external customer through technical support and services.
-Lead customer quality complaint handling.
1.1 First contact with customer to get compaint information and share internally
1.2 Create QC @ system for customer complaints according to procedure
1.3 Support internal problem solving(8D etc.) and report problem sloving process to customer and follow till close.
-QC8D
-Product & diagnose training for OEM and OES.
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-Trouble shooting at OEM and OES till complaint close.
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-Responsible for monitoring the storage transportation assembly process at customer site and monitoring KPI in customer portals.
-KPI
-Summary of analysis and customer quality reporting create and submit analysis report to customers.
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-Negotiate with customers for punishment till close.
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-According to requirement prepare complaint data claim data and parts analysis result and submit to customers and CCN colleagues for claim arbitration or lump sum negotiation and negotiate with customers.
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-Prepare lump-sum contracts and evidence to CCN colleagues for lump-sum negotiation and negotiate with customers.
-CCN
-Track and monitor products performance including effectiveness of improved measures and field monitoring for new projects.
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-Update trouble shooting documents training documents and data base for real case.
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-Responsible daily check for customer portals including notification and complaint check(0km&field) and apply arbitration if necessary till close.
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-Create and close orders @ system related repair for customers.
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-Lead or support contracts(quality agreement service agreement warranty agreement etc.) review and negotiate with customers till close.
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-Provide PPAP documents to customers via portals and emails.
-/PPAP
-Transfer quality requirement to internal depts till close.
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-Take care of the change of steering system in customer side.
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-Other relevant tasks assigned by superiors for achieving companys objectives.
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Qualifications :
Education
-Bachelor degree or above mechanical related major.
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Skills
- Reading and understanding of technical drawings and specifications.
- Knowledge in vehicle technology and quality assurance knowledge in lenksystem is a plus.
- Good communication skills for customer service.
- Good English skill is a plus.
Experience
- Minimum 3 years work experience as customer quality in vehicle industry steering
system or chassis system field is preferred.
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Additional Information :
Other
- Able to have frequent business travel and work overtime
- Positive attitude proactive and initiative;
- Well organized logic thinking attention to details;
- High reliability and confidentiality consciousness;
- Strong professional ethics;
- Strong sense of responsibility and confidentiality;
- Strong capability of patience and precision;
- Self-motivated and able to work under pressure.
- Hold positive attitude whenever facing different opinions or other problems and take necessary actions to facilitate solutions
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
