GameDay Operations Manager
GameDay Operations Manager
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$ 110000 - 140000
1 Vacancy
Job Description
Overview / Objective
The NFL Digital Media group is seeking a GameDay Operations Manager to support live NFL games and tentpole events. The GameDay Operations Manager will play a pivotal role in ensuring the seamless operation and delivery of our digital products during NFL game days. The successful candidate will collaborate closely with cross-functional teams to enhance the fan experience through innovative digital solutions. Focused on Live Support leadership the GameDay Operations Manager will oversee gameday staff scheduling technical support and quality assuranceensuring consistency and quick responses when it matters most.
Responsibilities
- Oversee staff scheduling and assignments for live gameday and tentpole event support
- Coordinate all aspects of live game day operations for our digital platforms ensuring smooth execution and minimal downtime
- Provide technical support and troubleshooting during live events to quickly resolve issues and maintain high-quality standards
- Conduct thorough testing and quality assurance checks on digital products before during and after game days to ensure optimal performance and user experience
- Train and prepare the team for gameday support ensuring they are equipped with the necessary knowledge and skills to handle live operations efficiently
- Work closely with product management engineering content and marketing teams to align game day strategies and deliver cohesive digital experiences
- Oversee relationships with third-party vendors and service providers to guarantee service level agreements (SLAs) are met
- Responsible for publishing rules on how to access games on NFL digital platforms
- Manage a comprehensive incident response protocol and provide communication updates to senior leadership and business stakeholders
- Additional responsibilities as assigned by the Product Operations leadership team
Required Qualifications
- Bachelors degree in Computer Science Information Technology Business Administration or a related field (or equivalent practical experience)
- 5 years proven experience in live operations management preferably in a digital media or sports broadcasting environment
- Strong technical background with proficiency in digital platforms streaming technologies and content management systems
- Excellent project management skills with the ability to prioritize tasks and manage multiple deadlines effectively
- Exceptional communication and interpersonal skills to collaborate effectively with internal teams and external partners.
- Flexibility to work variable hours including weekends and evenings to support live events and resolve operational issues as they arise
- Passion for sports particularly NFL football and a deep understanding of fan engagement through digital platforms
- Ability to understand and document business rules
Preferred Qualifications
- Demonstrated ability to adapt to new technologies and learn quickly
- Familiarity with the Media and Entertainment industry
- Appreciation and/or love of football
Other Key Attributes / Characteristics
- Proactive problem solver with a passion to learn new technologies and ways of working
- Effective collaborator who enjoys working as both a leader and individual contributor
Physical Demands
- Normal physical demands of working in an office setting
Travel
- Occasional travel may be available as business needs arise 15% travel may be required
Terms / Expected Hours of Work
- NFL employees are required to work 40 hours per week.
- Must be flexible to work weekends (specifically Sundays in-season and Holidays)
- Must be able to work all NFL Game Days including Pre-season Regular Season and Playoffs in-office.
- Must be able to work on holidays (e.g. Thanksgiving Christmas Eve Christmas New Years Eve New Years Day)
Salary
$110000 - $140000 USD
At the NFL in-person work at our offices is a top priority because it allows us to collaborate more effectively build stronger connections and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location and remote and/or hybrid working options are not offered.
NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal state and local laws.
WHO WE ARE:
NFL Core Values:
- Respect: Everyone matters. We celebrate diverse opinions honor hard work and value every contribution.
- Integrity: We do whats right even when its tough. We hold ourselves accountable and always follow through.
- Team Responsibility: We support each other and our communities. No one is bigger than the game and every action impacts others.
- Resiliency: We set high standards overcome adversity and adapt to challenges always striving for excellence.
NFL Leadership Attributes:
- Build Talent: We develop and nurture potential empowering individuals to grow and succeed.
- Execute: We take action with precision delivering results that drive our goals forward.
- Inspire: We motivate others through vision energy and a commitment to excellence.
- Live Our Values: We embody our core principles in every decision and action.
- Know the Business: We stay informed understand our industry and make decisions that strengthen our position.
- Think Big: We challenge the status quo envision bold possibilities and strive for transformative impact
WHO YOU ARE:
Talent Attributes: What we expect for our employees:
- Embody an enthusiastic proactive can-do attitude
- Embracegritfree from ego orentitlement
- Excel as a relationship builder with the ability to influence
- Eager learner driven by passion rather than justambition
- Encompasses an incredible work ethic with an agile mindset
Required Experience:
Manager
Employment Type
Full Time
