IT Systems Manager/Director

IT Director - The Opportunity

We currently have an exciting opportunity for an experienced and passionate leader to join our team as the IT Director.

The IT Director for See Rock City Inc. is at the heart of our technological evolution embodying the spirit of innovation that drives our digital success. This role is not just about managing systems and networks; it is a commitment to empowering every team member with the tools and support they need to excel and propel our organization forward in its mission to create memorable experiences for our guests and partners alike. The IT Director is a champion of our core values a cultivator of technological talent and a guardian of an environment where innovation and efficiency thrive. Together we will shape a dynamic workplace where every voice is heard every core value nurtured and every achievement celebrated. As the IT Director you are not just managing our technology; you are shaping our digital legacyan inspiring testament to the power of technology within our organization.

As a key member of our Management Team the IT Director champions our culture while embracing a forward-looking collaborative approach to IT functions. This includes developing clear actionable initiatives that support SRCs overall business strategies. With a focus on teamwork and exceptional service the IT Director leads the IT team blending traditional IT practices with cutting-edge strategies to foster a positive dynamic and productive workplace environment.

If this sounds like an opportunity for you in an environment that will allow you to thrive creatively and professionally you can find out more about us by visiting We Are

See Rock City Inc. specializes in creating memories worth repeating not only for our guests but also for our partners across all our teams and locations. In addition to the world-famous Rock City Gardens See Rock City Inc. owns and operates a number of locations including Battles for Chattanooga Museum Chanticleer Inn Bed & Breakfast Clumpies Ice Cream CO. and the Starbucks on Lookout Mountain. Additionally we have concessionaire partnerships where we operate various guest services at The Incline Railway and Creative Discovery Museum. With locations atop beautiful Lookout Mountain in downtown Chattanooga and the surrounding Chattanooga Valley we have found unique ways to create memorable experiences that focus on our top priority - people!

What We Do

Everything we do as an organization comes down to fulfilling our mission of creating memories worth repeating for our guests and partners - a mission we accomplish through the philosophy expressed through our culture of excellence and our organizational values. Our ability to impact peoples lives in so many dynamic and creative ways in line with these foundational elements provides us with incomparable opportunities and experiences. These might be through ensuring beautiful surroundings while taking in the view from Lovers Leap serving handcrafted small-batch ice cream providing a mocha to enjoy in front of the fireplace or exceeding the expectations for the once-in-a-lifetime dream wedding. We all are allowed the privilege to be a part of making this a reality for countless individuals and families every day!

Summary

The IT Systems Manager/Director leads the planning development and management of the organizations technology infrastructure to ensure reliable secure and scalable systems that support business operations. This role plays a critical part in aligning technology strategy with organizational goals particularly as we continue to grow in the hospitality and tourism industries. ***Title and compensation will be commensurate with experience.***

Responsibilities

• Role Model: Delivers excellent guest service to internal and external customers in line with the organizations mission culture and values.
• System Management: Oversees the installation configuration and maintenance of IT systems including servers networks and software applications. Ensure all partners are adhering to the organizational processes and procedures.
• Project Management: Plan and execute IT projects ensuring they are completed on time within budget and meet business requirements.
• Performance Monitoring: Monitor system performance and troubleshooting issues to ensure high availability and reliability.
• Resource Allocation: Prioritizing help desk tickets based on urgency and importance ensuring that critical issues are addressed promptly.
• Documentation: Maintain comprehensive documentation of IT systems processes and procedures.
• Compliance: Ensure IT systems comply with relevant regulations and standards.
• Vendor Management: Manages relationships with external vendors and service providers to ensure quality and cost-effective solutions customized to Rock City Inc.
• Communicator: Collaborates closely with all teams across See Rock City Inc.s entities locations and levels of leadership to successfully deliver effective technology solutions. Establishes priorities of projects and allocates resources effectively.
• Collaborates: Engages with other teams across the organization to ensure their needs are being considered when implementing new IT solutions and that they are receiving a high level of service regarding IT needs.
• Visionary: Identifies opportunities for automation digitization and streamlining of processes to drive cost savings and increase productivity.
• Disaster Recovery Plan: Developing and maintaining a detailed disaster recovery plan that outlines procedures for responding to various disaster scenarios
• Administrator: Oversees data management and security practices ensuring compliance with regulatory requirements and industry standards. Compliance in PCI-DSS certifications and adherence to Cyber-Security policies. Must be able to identify and mitigate technological risks.
• Performance Management: Conduct regular performance reviews set goals and provide feedback to IT staff members.
• Performs other duties as assigned by management.

• Bachelors degree in information technology or related field.
• Proven experience (5 years) in a leadership role overseeing IT operations and strategy.
• Strong understanding of data management cybersecurity and regulatory compliance requirements.
• Excellent project management skills with a track record of delivering complex technological initiatives on time and within budget.
• Knowledgeable with VMWARE Dell Switches Cisco routers Microsoft Windows Server and MS Desktop Pro O/S SQL and data analytics preferred.
• Familiar with Retail Environment Software POS Credit Card Terminals label printers and related hardware/software.
• Possesses an outgoing friendly personality and the desire to provide quality service to internal and external customers.
• Able to effectively present information and respond to questions from peers guests and the general public.
• Able to read and analyze business correspondence as well as develop and write reports.
• Excellent written and verbal communication skills with the ability to convey a conservative and professional image to partners and guests.
• Able to travel occasionally.
• Able to multi-task and manage time effectively.
• Able to add subtract multiply and divide. Ability to perform these operations using units of American money.
• Able to provide a flexible schedule for working nights weekends holidays and special events as needed.
• Required to regularly use hands and fingers. Must be able to lift/move up to 25 pounds. Required to stoop kneel or crouch occasionally. Required to walk trail regularly.