Central Operations is a key strategic initiative with a vision to transform the way Global Specialty Fulfillment executes last mile delivery and fulfillment worldwide. Central Operations is a 24/7 operation that develops and executes scalable solutions to run the increasingly complex and growing delivery network. Were looking for creative leaders with a passion for innovation knack for problem solving and ability to thrive in ambiguity to create world class customer experiences.
As an Area Manager at Central Operations you will lead a team of Leads and associates to drive shift performance for Global Specialty Fulfillment Businesses. Central Operations supports specialty businesses including Ultra-Fast Fresh Whole Foods Market AMXL and Locker. You will be responsible for driving process execution and efficiency through data-driven decisions and analytical problem-solving. Additional duties include coaching and mentoring the team to ensure performance objectives are met building positive employee relations and establishing leadership bench strength within the organization.
Key job responsibilities
-Responsible for tactical execution of operations for multiple Global Specialty Fulfillment businesses and network centralization efforts.
-Lead and supervise a team of Leads and up to 20 hourly associates. Develop managers for career progression.
-Create and nurture recognition and communication programs to establish a great work culture.
-Deep dive intra-day trends and proactively develop action plans systems and mechanisms that address operational issues in coordination with Central and Field Operations teams.
-Takes proactive steps to ensure that best practices are scalable and can be applied worldwide throughout the Global Specialty Fulfillment network.
- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Excellent customer service communication and interpersonal skills
- Bachelors degree in supply chain management operations engineering analytics or related field
- 1 years of performance metrics process improvement or lean techniques experience
- 1 years of experience in a call center or customer service role
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