Service Manager
Service Manager
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Job Description
The DelGrande Dealer Group is searching for talented automotive service professionals to join their vision for success is driven by our unique culture and cutting-edge technology. To make our vision real we look for professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.
As aService Manager you will lead our talented team of automotive professionals providing world class customer service to our guests. This position is responsible for the overall performance of the department by: instilling the DGDG Core Values growing the team caring for guests and meeting OEM requirements.
What youll be working on:
- Guide lead and mentor the service organization to maximize their personal potential
- Implement strategies and processes to meet the department objectives
- Ensure a great guest experience
- Develop relationships with every team member
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel as well as monitor their performance in servicing customers
- Craft goals and objectives for the department which include an annual operating budget and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
What you need to bring to the table:
- A minimum of 5years of experience as a Service Manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid drivers license
- Driven personality eager to improve and able to work within and support internal teams
- DMV Check required
Salary:$84000-$240000/annually
*Pay is based on applicable experience and skills.
Industry Leading Benefits:
- Values-driven culture and team built on integrity caring performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical Dental Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
More about DGDG:
The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1000 strong and growing. Weve been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team award-winning culture combined with our cutting-edge technology provide guests with a one-of-a-kind best-in-class dealership experience.
DGDGs 4 core values of Integrity Caring Performance and Efficiency have stood at the cornerstone of our success. Our shared passion for training teaching recognition reward and promotion produce results that set us apart.
Be happyis much more than aslogan. Its a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And wed be happy if you joined us!
DGDG takes your privacy seriously. You can learn more here:DGDG Privacy Policy*.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
* Experience:
Manager
Employment Type
Full-Time
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