On-Call/Event Service Staff
On-Call/Event Service Staff
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The On-Call/Event Service Staff is a key member of the service team responsible for delivering exceptional guest experiences during private events member functions and special gatherings at Common House. This flexible hospitality-driven role requires professionalism adaptability and a passion for creating warm welcoming environments. Whether assisting with an intimate dinner or a large-scale celebration the Event Service Staff ensures that service is attentive seamless and reflective of the Common House standard.
Core Responsibilities
Guest Experience & Service Excellence
- Provide warm efficient and thoughtful service to all guests ensuring an outstanding dining and event experience.
- Anticipate and respond to guest needs promptly and professionally.
- Greet and interact with members and non-members in a friendly polished and engaging way.
- Escort guests as needed and maintain awareness of event flow and guest satisfaction throughout the experience.
- Ensure proper handling of intoxicated guests and report any concerns to management in compliance with liquor license requirements.
- Represent the brand and values of Common House at all times with a positive solution-oriented attitude.
Event Execution
- Assist in setting resetting and clearing tables before during and after service according to Common House standards.
- Support a variety of service formats including plated dinners buffets passed hors doeuvres and cocktail-style receptions.
- Participate in the full setup and breakdown of the event including furniture arrangement place settings dcor installation and cleanup.
- Maintain cleanliness and organization in dining service and staging areas during and after events.
Product Knowledge
- Demonstrate strong knowledge of classic and contemporary cocktail recipes to ensure consistent beverage quality.
- Maintain up-to-date knowledge of the food and beverage menus including ingredients allergens preparation methods and local sourcing.
- Provide accurate descriptions of food and beverage items and offer appropriate suggestions when asked.
- Stay informed on VIP guests member preferences and special service notes relevant to each event.
- Stay informed of all beverage changes 86d items and seasonal offerings.
Communication & Team Collaboration
- Communicate clearly with the management team and fellow service staff regarding inventory guest needs and operational updates.
- Participate in regular service and product knowledge training sessions.
- Support a team-oriented atmosphere by assisting colleagues and contributing to a smooth flow of service during events.
Operational & Sidework Duties
- Follow all assigned opening shift and closing checklists to ensure readiness and smooth execution of events.
- Polish and restock silverware glassware and other service ware as needed throughout the shift.
- Maintain side stations beverage stations and service tools to appropriate par levels.
- Pre-bus bus and reset tables with precision and efficiency.
- Serve water and beverages continuously and refill as needed without prompting.
- Follow Common Houses order of service protocol and escalate guest concerns to management as needed.
Required Knowledge Skills & Abilities
- Exceptional customer service and interpersonal skills.
- Strong communication skills with the ability to handle guest interactions with discretion tact and diplomacy. Proficiency in beverage preparation including cocktails beer and wine service.
- Familiarity with high-volume service environments and strong multitasking abilities.
- Excellent interpersonal and communication skills with a focus on hospitality.
- Ability to handle high-pressure situations with composure and efficiency.
- Ability to remain composed and professional in high-pressure fast-paced environments.
- Basic proficiency with POS systems and ability to follow event service timelines.
- Professional appearance and demeanor appropriate for high-end member events.
Qualifications
- Flexibility to work evenings weekends and holidays based on event schedules.
- Physical ability to stand walk lift (up to 25 lbs) bend and carry throughout long shifts in a busy environment.
Compliance & Cleanliness
- Adhere to all sanitation food safety and workplace safety protocols in line with OSHA and company policies.
- Follow all liquor license laws and Common House procedures regarding responsible alcohol service.
- Use cleaning supplies and chemicals safely to maintain clean workspaces and guest areas at all times.
- Ensure compliance with all ABC (Alcoholic Beverage Control) laws and uphold these standards among fellow staff.
Additional Expectations
- Arrive on time and in proper uniform with a neat and professional appearance.
- Attend all scheduled pre-shift briefings training sessions and meetings as required.
- Remain on-site and available during assigned shifts unless released by a manager.
- Maintain familiarity with Common House services amenities and emergency procedures.
- Commitment to company policies and procedures including emergency protocols liquor licensing regulations and food safety standards.
- Flexibility to work irregular hours including evenings weekends and holidays based on event scheduling.
- Ability to work independently with minimal supervision while upholding high service standards.
Common House is an equal-opportunity employer and is committed to fostering a supportive and inclusive environment for all team members and guests.
Employment Type
Part-Time
