Intake and Booking Officer - Western Melbourne Area
Intake and Booking Officer - Western Melbourne Area
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Job Description
Intake and Bookings Officer - Western Melbourne Area
Were seeking an enthusiastic Intake and Bookings Officerto join our dedicated NDIS Customer Service Team. This role involves managing and meeting Partner in the Community contract deliverables of NDIS Services withinthe Brotherhood of St Laurence (BSL) Disability Services portfolio.
- Location: Western Melbourne Area (WMA) region - based at ourBSL NDISMoonee Valley & Melbourne office(Niddrie VIC 3041).
- Salary:A competitive remuneration package ranging from $76195.24 - $81702.37per annum 11.5% superannuation.
- Type of Employment: Permanent full-time (38-40 hours per week).
This isnt just a job its a mission to create lasting change.
BSL BENEFITS
- Meaningful Work: Be part of a team dedicated to and valued for making a positive difference in the lives of children families and individuals with delays and disabilities.
- Flexibility: Enjoy the flexibility of a full-time permanentposition with attractive benefits including salary packaging annual leave rostered days off and the Employee Assistance Program.
- Cultural Values: A work environment that respects and actively supports diversity through provisions such as ten (10) paid days Aboriginal and Torres Strait Islander Cultural Leave.
- Diversity and Inclusion: Access to additional leave entitlements such as Reproductive Leave Gender Affirmation Leave Cultural Leave and Family and Domestic Violence Leave.
- Benefits: Including 17.5% leave loading on annual leave the option to claim up to $18500 per year via salary packaging discounted health insurance discounted child care and optional free flu shots each year.
ABOUT US
At the Brotherhood of St Laurence we see possibilities.
We believe in unlocking potential and not being defined by limitations. We champion choice community and individual strengths helping individuals thrive not just survive.
Join a passionate mission-driven team dedicated to lasting change. We work to create a more compassionate and inclusive society where everyone regardless of ability can fully participate.
Collaboration is key. We value and work closely with families friends and carers recognising their crucial role in creating a supportive community. Because support matters.
With over 90 years of working alongside policymakers and the community our legacy ofadvocating forpoverty prevention and systemic change speaks volumes.
Ready to make a difference Use your skills to empower individuals and build a more just society with BSL.
ABOUT YOUR NEW ROLE
As anIntake and Bookings Officer your role is a pivotal function of the National Disability Insurance Scheme (NDIS). While working as part of a centrally managed Intake and Bookings Team you will be responsible for managing and meeting Partner in the Community contract deliverables of NDIS Services in a defined geographical area.
As an Intake and Bookings Officer you will play a critical role in ensuring timely efficient and responsive service provision to BSLs NDIS participants customers and the community. Additionally as necessary this position screens participant records ensuring that all relevant participant/family/carers information is correct current and available.
ABOUT YOU
We are seeking applicants who have:
- Highly developed administrative and time management skills
- Proven experience working in a team environment that require for staff to pivot from one task to another flexibly and within short notice
- Lived experience with disability or awareness of the impact of existing or acquired disability upon individuals families carers and the community
- Highly developed communication listening and relationship building skills
- Experience in working alongside community towards common goals
- Confidence using a variety of computer programs and equipment and ability to enter information accurately
- Experience with highly accountable processes that are subject to external review.
Apply to join us and help lead this exciting new phase of Disability Services.
HOW TO APPLY
When completing your application please upload each document as a separate attachment.
Your applicationmust include:
- A tailored cover letter
- A current resume showcasing demonstrated skills and experiences
- A 2-page (maximum) written response addressing the Key Selection Criteria found in the Position Description (PD).
QUESTIONS
For confidential conversations or enquiries please contact Rachael Sipthorp (Early Childhood Intake and Booking Team Leader - NDIS Services).
APPLICATIONS CLOSE
Sunday 6th July 2025 at 11:55 pm.
We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age gender ethnicity cultural background disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.
Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on each roles key inherent needs and requirements and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.
#S-DNI
Required Experience:
Unclear Seniority
Employment Type
Full-Time
