Lobby Ambassador - Full time
Lobby Ambassador - Full time
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International group. Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed. With 8500 properties youll find us in your neighborhood and in more than 110 countries across the globe.
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North resort comprises of 295 guest rooms suites and villas.
Department
Working within our friendly and professional Front Office Team this position reports to the Front Office Manager.
Responsibilities include and are not limited to:
- Providing all guests at the resort with a superior personalized and memorable experience by greeting and assisting guests with any query/requirements in a professional and timely manner
- Interact with guests in the hotel lobby. Provide support with line-ups check in check out porter services driveway welcome.
- Taking ownership for any guest issues or queries and working collaboratively with the rest of the Front Office team and other areas of the resort to resolve them in a timely and effective manner
- Handling telephone queries professionally and in line with resort requirements
- Ensure the guests privacy is maintained at all times
- Ability to work flexible rosters including weekends
The successful applicant will have:
- A positive can-do attitude
- A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions
- A collaborative and open communication style
- Experience of working with a Property Management System preferably Opera (mandatory)
- High school certificate or equivalent qualification (required) with Tertiary qualifications (desirable)
- Experience in similar role within an international standard 4- or 5-star Hotel (desirable)
Enjoy the benefits of unlimited career opportunities free on-site car parking uniforms provided and laundered discounted meals exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job its a lifestyle. Be your best. Grow your career with Marriott where you dont just work you belong.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Employment Type
Full-Time
