Boathouse Operations Manager

We are looking for an experienced and enthusiastic Boathouse Operations Manager to join our Leisure team at Barn Elms Boathouse at Enable!

About Us:

Enable is a charity dedicated to improving peoples wellbeing and strengthening local communities. We work with councils charities and other local organisations to deliver health leisure community services and events that enrich peoples lives and strengthen our local community.

At Enable we value our employees and our culture focusing on embracing diversity and fostering an inclusive flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment employees will also receive:

Benefits:

• 30 days of annual leave (plus 8 bank holidays) 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks Wellbeing Hour etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Area Manager

Based: Barn Elms Boathouse

Salary: 34272 per annum

Contract: Permanent Full Time

DBS: Enhanced

Role Overview:

The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community delivering programmes that reach out to local places and people removing barriers and increasing access to activity.

Main Duties/Responsibilities:

• Responsible for customer relations dealing promptly and effectively with enquiries. To supervise and assist customers in using the facilities in an appropriate and safe manner ensuring compliance with regulations and conditions of hire as stated in the sites Operational Procedures at all times.
• To provide line management to staff including 1:1s appraisals work plans performance monitoring and preparing and authorising pay claims.
• To act as a Club Welfare Officer dealing with any major safeguarding issues and authorising DBS applications through the British Rowing system.
• To assist with the recruitment training and performance management of permanent and casual staff across the site.
• To ensure accurate attendance records are maintained collate usage data and assist in providing other management information records.
• Work alongside leisure management to develop and implement a commercial growth strategy for the boathouse with a focus on increasing revenue and maximising usage.
• Maintain user agreements across the site for hire of storage areas and regular usage of the facility. Explore areas for development.
• Demonstrate a flexible approach to the facility and a willingness to explore new areas of income generation with the introduction of new activities and the expansion of existing activities.
• To oversee the booking and administrative responsibilities of the boathouse leading on all associated processes and ensuring deadlines are met.
• Ensure all Health and Safety and Safeguarding duties are carried out in accordance with the procedures in place at the site including reporting any incidents accidents hazards repair requests or near misses as per Sites Health and Safety procedures.
• Ensure that the facility is cleaned and maintained to a high standard.
• Responsible for ensuring that all administrative and financial procedures for the site is carried out in accordance with Enable and Audit Service guidelines.
• Complete managerial tasks including but not limited to weekly banking team meetings staff inductions and dealing with complaints.
• Monitor and evaluate the effectiveness of the sites work produce performance indications as necessary and makes recommendations as to any required changes.
• Assist with NOPs EAPs SIMP Risk Assessments water checks and quarterly monitoring.
• Perform any other duties as thought necessary to improve or develop the facility consistent with the experience and grade of the post holder and the needs of the service. General Duties and Responsibilities.
• Work with your line manager to identify your own support needs and undertake continual personal and professional development.
• To comply with Enables Codes of practice and conduct including policies and procedures concerning data protection health and safety and safeguarding.
• To be committed to the promotion of equality diversity and inclusion for others both colleagues and clients.
• To create and maintain a safe supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected. Report any instances of inappropriate behaviour or discrimination.
• Ensure data is kept securely in line with data protection law and Enable LCs procedures.
• To be fully aware of the principles of safeguarding as they apply to children and vulnerable adults in relation to your work role. Always follow safeguarding procedures and ensure that your line manager is kept fully informed of any safeguarding concerns.

Skills and Experience:

• Minimum 2 years experience in facilities management building maintenance or similar operational role
• Ability to perform basic maintenance tasks and coordinate specialist repairs
• Proven experience in managing high-value equipment inventories
• Knowledge of boat maintenance repair techniques and storage requirements
• Experience with equipment procurement budgeting and lifecycle management
• Demonstrated leadership experience managing staff volunteers or operational teams
• Strong organizational skills with ability to prioritize multiple tasks and emergencies
• Proven track record in budget management and cost control
• Excellent problem-solving abilities under pressure
• Knowledge of workplace health and safety legislation and implementation

Desirable Qualifications

• Personal experience in rowing or other water sports
• Knowledge of regatta operations and event management at boathouse facilities
• Familiarity with British Rowing safety guidelines and club requirements
• Powerboat Level 2 certification or equivalent water safety qualification
• Additional safety certifications (e.g. IOSH NEBOSH)
• Basic financial management and procurement experience

Personal Qualities

• Strong practical mindset with hands-on approach to problem-solving
• Excellent communication skills for liaising with members contractors and officials
• Reliable and trustworthy with ability to work independently
• Flexible approach to working hours including weekends and emergency call-outs
• Commitment to maintaining high standards of facility presentation and safety
• Valid driving license for transportation of equipment and materials

Working Conditions

• Position requires flexibility for early morning evening and weekend work
• On-call availability for emergency situations and security issues
• Physical work environment including exposure to weather and water conditions
• Responsibility for lone working and key holder duties

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference then please Apply Now and follow the prompts.

If this role not quite right however you are still interested in working at Enable then we encourage you to get in touch today on

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are the better our work will be. To find out more on our approach to Equality Diversity and Inclusion please visit our website.