Customer Service Representative (f/m/d)
Customer Service Representative (f/m/d)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Us
At Colder Products Company (CPC) were on a mission to provide innovative solutions that redefine connections. Our commitment to quality and collaboration drives us to create products that make a difference in our customers lives. Join our passionate team and be part of an organization that values creativity teamwork and integrity.
Your Role
Are you ready to make an impact As a Customer Service Representativeyou will play a pivotal role in shaping our organizations success. You will work closely with our dedicated teams to develop effective solutions that align with CPCs strategic goals. This is more than just a job; its an opportunity to grow learn and thrive in a supportive environment.
Summary
Reporting to the Customer Service and Fulfillment Supervisor the Customer Service Representative I will process customer purchase orders credits debits return material authorizations and associated activities accurately and timely. This role will be responsible for communicating professionally and timely with customers and internal teams regarding yearly pricing updates customer contracts pricing corrections minimum order quantities custom product status engineering orders marketing orders and samples.
Responsibilities
- Perform contract review on incoming customer purchase orders to include: pricing ship dates bill-to and ship-to addresses valid CPC part numbers and order quantities
- Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
- Create and update customer quotes in Oracle ERP System
- Ensure accurate email contacts are entered for sales order acknowledgements packing slips and invoices
- Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
- Process incoming credits debits and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
- Input order entry complaints into CRM Microsoft system and process to completion
- Collaborate with shared services on improvement processes
- Manage multiple shared incoming email inboxes
- Partner with CPC Specialist to provide exceptional service to internal and external customers
Direct Reports:
- None
Minimum Qualifications
- 2 years of experience in customer service
- Type at minimum 70 WPM with 99% accuracy
- Strong attention to detail
- Proficient in German and English
Preferred Qualifications
- 5 years of experience in customer service
- 2 years of Oracle experience
Travel
- Less than 5%
#LI-PJ1
#SWE
Our Culture
At CPC we believe that our people are our greatest asset. We foster a culture of respect collaboration and high ethical standards where everyone is empowered to share ideas and grow together.
Growth & Development
Were dedicated to your professional journey. Our team provides mentorship and resources to help you develop your skills and advance your career. Whether youre new to the industry or a seasoned professional we welcome your unique perspective.
Join Us
If youre ready to be part of an innovative team that values connection and collaboration we want to hear from you!
We are an equal-opportunity employer and all qualified applicants will receive consideration for employment. We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.
Required Experience:
Unclear Seniority
Employment Type
Full Time
