Electronic File Analyst
Electronic File Analyst
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Job Description
At the core our strategy is to put the customer at the center of everything we do. We directly support the Canadian Retirement Businesses and strive to deliver exceptional service with every interaction to enable our strategies through the delivery of a world class customer experience.
Position Responsibilities:
- Load demographic and contribution files accurately handle reports investigate errors and ensure compliance with service standards.
- Apply advanced technical skills to troubleshoot client issues analyze data for compatibility and member impact and provide expertise on systems and file protocols.
- Liaise with clients support and internal teams to resolve data system and file issues offering technical expertise during stakeholder meetings.
- Accurately process transactions such as participant data contributions enrollments and loan repayments adhering to policies and quality control standards.
- Ensure timely and accurate completion of transactions and reporting maintain client files and provide compliance information for testing.
Required Qualifications:
- Experience with Excel; preferably related to review loading and/or manipulation of large data files requiring deep analysis and problem solving
- University degree or comparable experience
- Strong verbal and written communications skills
Preferred Qualifications:
- Effectively work within a geographically dispersed team leveraging knowledge across the organization and positively impacting inter-departmental relationships.
- Knowledge of Retirement and/or Payroll Operations SLX and SQL is an asset; organized and efficient in fast-paced environments.
- Self-starter with great initiative ability to learn quickly and autonomously and takes personal accountability for managing performance and customer requests.
- Proven ability to adapt to changes within the business and organization responding to challenges positively and productively.
- Excellent customer service skills maintaining the customer as a priority when creating solutions.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Halifax Nova ScotiaWorking Arrangement
Salary range is expected to be between
$41700.00 CAD - $69500.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
