Fin Aid Counselor/Prgrm Coord

Job Summary

The Financial Aid Counselor/Program Coordinator performs a variety of processing and specialized financial aid functions to facilitate administration of financial aid programs and delivery of funds to students in support of access and student role involves determining eligibility awarding aid facilitating problem-solving with students and parents and exercising professional judgment regarding student aid counselor provides leadership and program oversight in an assigned specialty area adjudicates appeals and trains other the role delivers equitable inclusive and culturally sensitive services that enhance campus life using a student-centered and equity-minded approach across all communicationwhether in-person by phone or in writing.

Key Responsibilities

• Counseling and Outreach: Promote an environment of collaboration and service excellence by providing a broad range of student and family-facing financial aid services including counseling and outreach activities.
• Processing Evaluation Program Oversight: Provide leadership; program management; and serve as liaison for a programmatic area of specialization. Facilitate access and student success through a multitude of processing activities; providing decision-making support in complex situations; evaluating special circumstances; and exercising professional judgment.
• Knowledge and Continual Learning: Remain current with constantly evolving financial aid regulations (federal state institutional) and emerging trends and best practices in delivering service excellence. Contribute to the overall success of the Financial Aid Office and Enrollment Services through ad-hoc assignments.

Knowledge Skills and Abilities

The successful Financial Aid Counselor/Program Coordinator will possess in-depth knowledge of federal state and institutional financial aid programs policies regulations needs-analysis methodologies practices and resources along with proficiency in online student information systems. They must demonstrate the ability to interpret analyze and apply financial aid and academic policies and procedures while effectively tracking regulatory changes institutional costs and award impacts. Excellent customer service skills are essential including treating students faculty and staff with dignity respect empathy and professionalism; conducting presentations; maintaining confidentiality; and clearly communicating technical or difficult information in high-pressure situations. The role also demands strong time management and organizational abilities to juggle multiple short-deadline tasks maintain data and documentation integrity and support dynamic teamwork.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies procedures and guidelines including but not limited to safety civility information security and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the universitys commitment to a vision of excellence.

Education and Experience

Equivalent to a bachelors degree in one of the behavioral sciences public or business administration or a job-related field and two years of professional experience in one of the student services program areas required.

Physical Summary

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Enrollment Services - Financial Aid

Classification

Student Services Professional II (3082 1)

Compensation

Salary placement is determined by the education experience and qualifications the candidate brings to the position internal equity and the hiring departments fiscal resources.

Hiring Range: The hiring range for this position is $5083 - $5250 per month commensurate with candidates education experience skills and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5083 - $7228 per month.

Benefits

Excellent benefits through CalPERS (health vision dental) tuition fee waiver generous vacation and sick leave and 14 paid holidays each year.

Time Base

1.0 time-base 40 hours per week.

Duration of Appointment

This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior treating others with civility and respect and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race sex color ethnicity national origin or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact .

Out of State Employment Policy

California State University Long Beach as part of the CSU system is a State of California Employer. As such the University requires all employees upon date of hire to reside in the State of California.

As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.