IT End User Support - Early Career

IT End User Support - Early Career

At Conduent we believe in investing in the future generation of professionals. Our 24 Month Early Career Development Program is designed to provide you with the knowledge skills and experiences necessary to accelerate your career growth.

About the Early Career Development Program

Comprehensive Two-Year Program:This immersive non-rotational program places you in a full-time role from day one where youll contribute directly to meaningful work while receiving structured development and support. Gain a deep understanding of our organization and industry while building the skills needed to excel in your fieldsimilar to an apprenticeship but with additional growth opportunities.

• Structured Orientation:Start off strong with a structured onboarding experience that introduces you to our company culture values and expectations setting the foundation for your career success.
• Hands-On Experience with Built-in Support:From day one youll be actively contributing in your assigned role applying your skills in real-world projects while receiving guidance from experienced professionals.
• Mentorship and Guidance:Benefit from the support of experienced leaders who provide valuable advice help navigate challenges and shape your career trajectory.
• Professional Development Training:Develop key skills through a six-month blended learning program designed to unlock potential and accelerate meaningful career growth.
• Career and Development Planning:In the last six months of the program we focus on internal mobilityempowering associates with the tools strategies and guidance needed to take charge of their career and grow within the organization.

This program ensures youre not just learningyoure doing growing and building a strong foundation for long-term success.

About the Role

Job Summary:The IT Support Analyst is responsible for providing first and second-level technical support to end-users ensuring the smooth and efficient operation of the companys IT infrastructure. This role involves receiving issues through phone or chat troubleshooting hardware and software issues responding to user inquiries and documenting solutions to improve future support efforts.

Key Responsibilities:

Troubleshooting and Resolution:

• Diagnose and resolve hardware software and network issues remotely (possibly some on-site).
• Assist users with software installations upgrades and configurations.
• Document all support interactions and resolutions in a ticketing system.

User Support:

• Respond to user inquiries via phone email/chat or in-person.
• Provide clear and concise instructions to users on how to resolve common issues.
• Escalate complex issues to higher-level or other resolver support as needed.

IT Infrastructure Maintenance:

• Monitor system performance and identify potential issues.
• Participate in the planning and implementation of new IT systems and upgrades.
• Maintain and update IT documentation.

Collaboration and Communication:

• Work closely with other IT team members to resolve complex issues.
• Communicate effectively with users and management on IT issues and solutions.
• Stay up to date on the latest IT technologies and trends.

Other duties as assigned

Required Skills:

• Fluent English (Speaking & Writing) - Ability to communicate clearly with end-users and document escalations effectively.
• Customer Service Experience - Prior experience in a support or service-oriented role is highly desired.
• 0-2 Years of IT Support Experience - Providing end-user support in a helpdesk or IT service desk environment.
• Strong Communication Skills - Able to explain technical issues in simple terms both verbally and in writing.
• Troubleshooting & Multitasking - Ability to diagnose and resolve common technical issues while handling multiple tasks.
• Ticketing System Experience - Familiarity with logging and tracking incidents in an ITSM tool.
• Willing to rotate schedules monthly To cover different shifts as required by operational needs.

Technical Skills (Preferred)

• ServiceNow (or similar ITSM tools) - Experience handling tickets and basic incident management.
• Windows OS & Microsoft 365 - Basic troubleshooting of Windows systems Office Suite and email-related issues.
• Basic Networking Troubleshooting - Understanding of connectivity issues (Wi-Fi VPN DNS DHCP etc.).
• Active Directory (Basic) - Ability to reset passwords and manage user accounts.

Soft Skills & Work Ethic

• Problem-Solving Attitude - Takes initiative to find solutions and escalate when necessary.
• Attention to Detail - Ensures accurate documentation and follows up on cases.
• Team Player - Works well with peers and escalates appropriately to upper-level support when needed.
• Willingness to Learn - Open to training and developing technical skills to grow within the role.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $45353 - $58900