Merchant Support Specialist

• Communicate with assigned Merchants to strengthen relationship between the company and the Merchants ownership/sales management.
• Communicate with assigned Merchants to promote brand usage and Sales and Marketing Campaigns as introduced. Report on campaign statistics.
• Track the KPIs at the merchant location level and work with those merchants whose volume falls below monthly/year to date goal expectations.
• Address/resolve Merchant issues and work to increase Merchant loyalty and retention.
• Serve as a Merchant advocate for problem resolution.
• Function as a training resource for the Merchant Sales representation.
• Conduct monthly partnership audits to ensure adequate successfully performing business.
• Evaluate merchant partner websites for compliance and Uown presence.
• Conduct training and re-training as needed for new and retained merchant partners.
• Responsible for the timely updating and effective use of the Uown LMS.
• Participate in Trade Shows as required throughout the Year.

• Bilingual English / Spanish
• B2B Customer Service Experience
• Sales Experience (a plus but not required)
• AA Degree at a minimum
• Good verbal and written communication skills in both English and Spanish
• Strong computer and CRM skills (Microsoft Word Excel Notes Outlook)
• Effective time management skills with ability to multi-task

• Bilingual English / Spanish
• B2B Customer Service Experience
• Sales Experience (a plus but not required)
• AA Degree at a minimum
• Good verbal and written communication skills in both English and Spanish
• Strong computer and CRM skills (Microsoft Word Excel Notes Outlook)
• Effective time management skills with ability to multi-task

• Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

BENEFITS:

A-CAP works hard to create a positive and supportive environment. Thats why we offer great benefits to safeguard the health and well-being of our employees. Our comprehensive benefits package includes:

• Competitive salary/base pay
• Employer-sponsored medical dental and vision insurance
• Paid Life & AD&D Insurance (for employees and families)
• Paid Disability Insurance (STD LTD)
• Paid Parental Leave
• Paid Vacation and Sick Leave
• Paid Holidays (13 scheduled in 2025)
• Voluntary Supplemental Insurance policies
• Safe Harbor 401(k) plan with employer match
• And other benefits and perks!

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday 9:00 a.m. to 6:00 p.m. 40 hours weekly or as otherwise arranged with the manager of the department.

US work authorization is required.

Who We Are: Statement

A-CAP is an Equal Opportunity Employer and does not discriminate in recruiting hiring promotion or any other personnel action based on the basis of race ethnicity national origin color sex gender gender identity or expression sexual orientation religion age disability veteran status or any other basis covered by appropriate law. We comply with the laws and regulations set forth in the Know Your Rights poster. All employment is decided on the basis of qualifications merit and business need. To request an accommodation contact and we will make every effort to respond to your request within 48 business hours to work towards a positive solution.

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.