Broadband Supervisor

AFL provides industry-leading fiber optic products conductor accessories and fittings and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network employing over 5000 associates worldwide and consistently generating annual sales in excess of a billion dollars.

In April of 2019 AFL made a major investment in ITC Service Group a Sacramento-based company providing broadband installation design and staffing services to the telecommunications and IT industries.

ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design construction installation and maintenance of voice data and video networks.

AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees.

With our commitment to professional growth and employee development let AFL Connect you to your next career opportunity!

Google Fiber- Broadband Supervisor

Location: Austin TX

Before applying be sure you meet these criteria and carefully follow all prompts:

1.6 months experience working for ITC Service Group on the Google Fiber Project

2.Must be in good standing (no formal warnings) for the past 6 months

3.Must have record of performing consistently above expectations on metrics and KPIs

Additional consideration will be given to applicants with education certifications or work experience (knowledge skills and abilities) KSAs that exceed key competencies required for the position.

ITC Service Group (ITC) is a leading provider of broadband installation planning wireless design and staffing solutions to the telecommunications industry. With over 40 years experience in the telecom business as we continue to grow we recognize that we are only as successful as the people we employ. We provide competitive paya positive atmosphere and career development opportunities. Whether you are just beginning to think about your next job or have already decided to make a meaningful move we want to talk to you.

This supervisory position is expected to coach lead and develop a group of Technicians in achieving performance and quality objectives associated with our clients standards and goals. As a member of this team you will supervise 15-18 Fiber Technicians who will engage in the installation rearrangement removal and/or repair of fiber COAX & station inside wiring terminations in connection with our clients Ultra-High-Speed DSL & Video service. You may also be responsible for managing the installation repair and testing of network terminating equipment at the customer premise. In addition to handling customer escalations and interacting with other work groups to ensure the timely resolution of service issues you will lead service improvement teams as assigned.

ESSENTIAL FUNCTIONS:

Must possess strong performance management and communication skills in order to deliver a consistent message of performance expectations.

Coach/mentor technicians on the changing competitive environment new technical practices and customer contact skills.

Performs performance evaluations in a timely manner and conducted fairly consistently and objectively.

Evaluate performance through the use of quality and safety observations and field exercises.

Schedule workforce appropriate to workload and analyze previous workload trends to make necessary adjustments.

Monitors all fiber activities and reports daily crew activities and productivity to manager.

Develop and administer attendance policy.

Accumulates documents for weekly reporting including timesheet approval in Virtual ITC (VITC) and clients external reporting requirements.

Consults on fiber project ensuring the smoothest project flow; provides project problem solving assistance.

Conducts training with technicians as necessary; verifies personnels understanding of installation/splicing procedures.

Responsible for following all OSHA rules and regulations and ensuring all fiber technicians are instructed in safe practices.

Responsible for following Workers Comp and damage processes and guidelines set up by ITC management.

Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.

Serve as duty supervisor (24/7 rotation)

Work in various locations within the city.

Must pass a pre-employment background check and drug/alcohol screen.

Must have a valid Drivers license.

Key Competencies:

Critical thinking and problem-solving skills

Strong planning and organizational skills

Ability to make decisions in a timely manner

Conflict Management

Excellent interpersonal and written communication skills

Adaptability initiative and problem-solving capability

Ability to delegate tasks and manage conflict in a professional manner

PHYSICAL DEMANDS:

Work involves standing talking hearing using hands to finger handle feel or operate objects tools or controls and reaching with hands and arms. The employee is frequently required to walk sit climb balance stoop kneel crouch crawl and smell for extended periods of time.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

The employee must frequently push pull lift and/or carry up to 50 pounds and occasionally push pull lift and/or carry up to 100 pounds.

WORK ENVIRONMENT:

While performing the duties of this job the employee regularly works in inclement weather conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high precarious places and is occasionally exposed to fumes or airborne particles toxic or caustic chemicals and risk of electrical shock.

ATTENDANCE:

Employee is expected to be on the job and on time every scheduled workday. Fiber Supervisor work hours can change from day to day. It is his/her responsibility to know when the work day starts and ends on each scheduled work day. If it is necessary that you will be absent or late for any reason employee needs to call a direct manager by 8:00 am on the first and each subsequent day the employee will be absent or late. If employee is absent for more than 3 days a doctors note (explanation) is required.

Education and Experience:

AA degree in telecommunications construction management or related field or relevant; or related experience

At least five years of experience in field is required

At least 6 months of recent experience working directly with Fiber Technology

Knowledge of both theoretical and practical aspects of Supervisory management

Knowledge of supervisory techniques and tools

Must have solid knowledge of Fiber and Broadband (DSL/Video) Installation Map & Print Reading Fiber Splicing Cable Locating electrical codes and standards relative to residential or commercial communications.

Must have solid knowledge of home construction and the installation of communications systems.

Due to the nature of ITCs business its clients and other needs the employment relationship is and is intended to be At Will. This job description does not constitute an employment agreement between ITC and employee. By no means is this job description inclusive of all duties; in that employee will be required to perform all duties as directed by his or her supervisor. This job description is subject to change by ITC as the needs of ITC and requirements of the job change.

Required Experience:

Manager