Operations ACH Investigations Analyst
Operations ACH Investigations Analyst
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Job Description
You have a minimum of 2 years of banking experience with the ability to multi-task while ensuring to complete assigned tasks with deliverable timeframes. This is the team for you.
As an Operations ACH Investigations Analyst within the Payments Lifecycle team at JPMorganChase you will receive research record resolve and respond to ACH related inquiries within the departments target goals.You will handlehigh levelintricateescalated investigations whileassisting co-workers and handlingadditional assigned duties.
Job Responsibilities
- Research and respond to ACH Investigations received via E-serve e-mail fax mail swift to department standards.
- Delegate work and monitor queues collect and report daily activity/ production of work group to ensure processing efficiency.
- Assist with OTM approvals/uploads for check deposits.
- Process bulk resolves as directed by management.
- Work with Global leads/managers as required to ensure work is handled appropriately and escalations resolvedtimely
- Provide inputregarding work distribution and tasks assigned to staff.
- Provide guidance to staff on complex or out of the norm investigations including escalations seeking further guidance from managersas needed.
Required Qualifications Capabilities and Skills
- Minimum of 2 Years in banking role.
- Ability to multi-task while ensuring to complete assigned tasks with deliverable timeframes.
- Ability to prioritize work and manage time effectively in order to complete assigned tasks/cases.
- Quick learner able to work with minimal supervision once trained and able to make sound decisions aligned with department objectives and standard operating procedures.
- Ability to demonstrate high level understanding/increased knowledge of ACH network and department procedures.
- Familiarwith Quality and Procedure Policies andmust have extensive knowledge of the systems available to service customers.
- Ability to handle escalatedissues with knowledge of rules and regulations governing ACH originations.
Preferred Qualifications Capabilities and Skills
- Professional aptitudeallowing for interacting with individualswith-in all levels of the organization.
- Ability to effectively build and maintains working relationships with all levels of employees within and outside of the department.
- Communicates clearly and concisely; listens well.
- Ability to be empathetic to customer needs/ frustrations and quick to provide necessary resolution.
- Ability to demonstrate clear and concise written communication skills.
Required Experience:
IC
Employment Type
Full-Time
