Coordinator, ZIP Card Office
Coordinator, ZIP Card Office
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Job Description
Oversee and perform the daily operations of the Zip Card Office and serve as the primary customer service representative providing accurate information and assistance regarding Zip Card accounts meal plans student meal plan billing and door access.
Essential Functions:
40% Customer service - Serve as the primary point of contact for students employees and guests assisting with inquiries via in-person telephone and email communication. Issue Zip Cards and other card types including gift guest and door access cards utilizing Transact TSE online photo submission and InstantID systems.
30% Meal plan administration - Manage meal plans for students and employees. Process meal plan billing to student accounts online web purchases and change requests using Transact TSE Housing MCR and Workday systems.
15% Office Management - Recruit train schedule and supervise student employees ensuring adherence to Zip Card Office procedures. Operate point-of-sale devices and process financial transactions including cash and credit card payments daily deposits and refund processing via Workday. Operate card printer. Manage office and card printer supplies orders through Workday or PCARD
15% Financial Operations - Process departmental on-campus-order forms for gift cards through the controllers office; on-campus transfers and financial transactions related to office operations. Prepare monthly and weekly financial reports for vendors controllers office and external merchants. Support the External Merchant program providing financial insights and troubleshooting payment-related issues.
Additional Position Information:
Required Qualifications:
Requires high school diploma and some college.
Requires a minimum of 2 years experience in office/clerical procedures. Ability to coordinate programs work in a fast-paced environment and utilize new technology required. Advanced computer skills including cloud-based team collaboration word processing spreadsheet and database software packages required. Strong customer service interpersonal and problem-solving skills are required. Preferred experience in relevant systems including Transact TSE InstantID Housing MCR and Workday.
Leadership:
Responsible for directing and monitoring the work of student workers.
Licenses and Certificates:
None
Physical Requirements:
The job is physically comfortable; The individual is normally seated and have discretion about walking standing etc.; occasionally lifting of lightweight objects (up to 25 lbs.).
Working Conditions:
No major sources of working conditions discomfort standard working environment with possible minor inconveniences due to noise crowded working conditions minor heating/cooling or ventilation problems. Near continuous use (>70% of the time) of a video display terminal.
Application Details:
In order to be considered for this position please complete the online application and attach your resume and cover letter. Final candidates will be asked to provide three professional references.
Application Deadline:
Review of applicants will begin on July 2 2025 and continue until the position is filled
Compensation:
The compensation for this position is commensurate with experience.
FLSA Status (exempt/nonexempt):
Union Affiliation (if applicable):
For assistance with your application or attachments please contact the Human Resources representative listed:
Sena JodoinEmail:
Background Check Statement
The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health welfare and safety of all students employees and visitors on our campus. As such all offers of employment with The University of Akron are contingent upon verification of credentials and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.
Non-Discrimination Statement
The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer including disability/veterans.
State of Residence Statement
It is the expectation of the University of Akron that allwork performed as an employee ofthe University will be performed in Ohio.
Required Experience:
IC
Employment Type
Full-Time
