Reports To: Mary Speed VP of Product Development FLSA Status: Hourly Non-exempt Department: Operations Location: Cincinnati Summary: The IT Business Analyst Project Lead supports business decision-making process improvement and service development through analysis of data requirements processes and technologies. The IT Business Analyst Project Lead is also responsible for scheduling and managing projects to deliver service technology and process solutions. The role contributes to quality delivery and growth of Naviams Software-as-a-Service (SaaS) products and services. Responsibilities and Duties: - Gather analyze and visualize data to enable business decision-making and continuous process improvement and to meet customer service objectives.
- Facilitate work team collaboration and decision-making to ensure quality outcomes
- Gather technical and functional solution requirements to meet business objectives
- Define and analyze business process work-flows and drive process improvement
- Develop cost benefit and business case projections to inform project prioritization
- Define and manage project / product scope work plans progress risks and issues to facilitate project execution
- Communicate project status and data analysis to Information Technology Operations Sales Marketing team members and leadership.
- Perform appropriate duties as assigned by supervisor to cover other duties not listed within the description.
Qualifications: - Strong written and verbal communication skills
- An internal drive to learn partnered with good research skills
- Information Systems IT Business Analysis or IT Project Management coursework or experience
- Strong analytical skills and comfort working at both detail and conceptual levels
- Ability to organize and plan work
- Ability to work independently and handle multiple priorities
What will the job provide you: - Experience in delivering data analysis in areas such as IT service level commitments product costing and sales.
- Experience in managing projects related to our commercial SaaS offerings
- A mentor to guide you with your development
- Work in a collaborative organization with members of IT Product Operations and Sales & Marketing teams.
- A voice - you will be encouraged to voice your ideas and contribute to the companys success
- Work experience that will be a positive force in your life
| Required Experience:
Senior IC