Performance Improvement Specialist - (CPHQ Preferred) Willowbrook

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Collaborates with Education on instructing/informing staff on new or revised quality programs or plans regulatory and accreditation standards and/or performance improvement processes as applicable.

• Collaborates in an interdisciplinary manner on hospital-wide patient safety performance improvement and data management/analysis functions to maximize outcomes.

• Leads accreditation readiness initiatives. Participates in regulatory and accreditation surveys.

• Serves as a resource for basic data analysis. Develops summary reports and assists with presentation of findings to various audiences.

• Coordinates the agenda and meeting materials for the quality and patient safety committees of the hospital for assigned areas.

• Maintains all programs to ensure compliance to accreditation standards and regulatory agency requirements.

• Abstracts pertinent information and enters into department databases using standardized methods and processes. Routinely performs discrepancy management activities to maintain data integrity. Presents meaningful reports and analysis with measurement description statistical information and benchmarking information. Reports data to external agencies as needed.

• Concurrently reviews and analyzes inpatient records to ensure that compliance to quality indicators is met.

• Provides basic analyses of hospital performance against patient safety quality and outcomes measures.

• Utilizes results from performance improvement activities to identify and prioritize areas of focus for improvement. Evaluates and provides input on the effectiveness of performance improvement programs.

• Supports improvement efforts for potential or actual quality of care/risk issues including participation/facilitation of Root Cause Analysis (RCA) Failure Modes Effects Analysis (FMEA) or event review as needed. Supports leadership and staff with the development and implementation of process changes. Summarizes events and presents findings as needed. Facilitates systems design to hardwire patient safety processes.

• Conducts record review for performance improvement peer review patient safety risk management and other projects.

• Proactively identifies quality and safety improvement opportunities through analysis of internal and external data to include federal incentive programs as applicable.

• Designs develops and implements project plans related to strategic quality and safety initiatives. Manages reporting of these projects/measures to internal departments/committees and/or outside agencies as needed. Provides oversight for these projects to ensure desirable outcomes are met.

• Bachelor of Science or higher degree in Nursing required

• Three years of experience in a hospital or outpatient clinical role

• One year of experience in a quality management and/or patient safety risk management decision support or similar information analysis role

• RN - Registered Nurse - Texas State Licensure -- Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency)

• CPHQ - Certified Professional in Healthcare Quality (NAHQ) OR
• CPPS - Certified Professional in Patient Safety (CBPPS) OR
• or other related professional certification preferred

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of statistical analysis techniques and software

• Knowledge of performance improvement methodologies and principles

• Knowledge of the principles of patient safety

• Knowledge of accreditation and regulatory agencies requirements for performance improvement and patient safety

• Ability to learn and apply use of databases for aggregation of data for analysis

• Strong leadership qualities (task completion motivation)

• Ability to independently analyze and solve problems

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms and more than 2100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Centers (ANCC) Magnet Recognition Program. Houston Methodist Willowbrook Hospital is Northwest Houstons regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services neurology neurosurgery orthopedics and sports medicine and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center Cancer Center Imaging Center Infusion Center Sleep Center Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.