Document Specialist I
Document Specialist I
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Job Description
TransUnions Job Applicant Privacy Notice
What Well Bring:
We are seeking a detail-oriented and proactive Knowledge Management Specialist to join our team. This role will focus on creating maintaining and optimizing Standard Operating Procedures (SOPs) process maps (using EPM/BPMN standards) process taxonomies and other knowledge assets. The ideal candidate will have a strong background in technical writing process documentation and knowledge management frameworks with a passion for driving operational excellence and knowledge sharing.What Youll Bring:
Key Responsibilities
- Develop and maintain Standard Operating Procedures (SOPs) in collaboration with process owners and SMEs.
- Create and update process maps using EPM (Enterprise Process Mapping) and BPMN (Business Process Model and Notation) standards.
- Design and maintain process taxonomies to support knowledge classification and retrieval.
- Collaborate with cross-functional teams to gather validate and document business processes and workflows.
- Create engaging and user-friendly knowledge content including manuals guides FAQs and training materials.
- Ensure all documentation is consistent version-controlled and aligned with organizational standards.
- Support knowledge audits and gap analyses to identify areas for improvement.
- Promote knowledge sharing and best practices across teams and departments.
- Use content management systems (CMS) and knowledge bases to publish and manage documentation.
- Monitor and report on documentation usage effectiveness and feedback.
- Experience from Call center training documentation development or knowledge management groups.
Core Knowledge Management & Documentation Skills:
- SOP creation and lifecycle management
- Process documentation usingBPMNandEPMstandards
- Experience withprocess mapping tools(e.g. Visio Lucidchart Business Optix)
- Strong technical writing and content structuring skills
- Familiarity withtaxonomy designand metadata tagging
- Version control and document management best practices
Soft Skills:
- Strong communication and stakeholder management
- Analytical thinking and attention to detail
- Ability to work independently and manage multiple priorities
Collaborative mindset for cross-functional engagement
Impact Youll Make:
- Bachelors degree in Information Management Library Science or a related field
- 2-4 years of experience in knowledge management or a related field
- Must have strong attention to detail to review edit and format documents accurately identifying errors inconsistencies and non-compliance issues and ensuring document quality and integrity
- Should possess strong organizational skills to manage multiple documents versions and revisions effectively ensuring that documentation processes are streamlined and efficient
- Must have strong communication skills to collaborate effectively with cross-functional teams convey information clearly and accurately and facilitate document reviews approvals and revisions
- Strong problem-solving skills to identify issues analyze root causes and recommend solutions to address documentation-related challenges such as compliance gaps process inefficiencies and quality issues.
TransUnion Job Title
Analyst Business AnalysisRequired Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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